DropDesk - Sistema de Chamados

DropDesk is a comprehensive helpdesk and servicedesk application designed to streamline the management and control of support calls. It enables companies to efficiently handle customer interactions by unifying all communications in one platform accessible via Android smartphones.

Key features include managing call priorities, tracking time worked, setting due dates, attaching files, and closing tickets. It supports automatic call registration through the DropDesk Client App using a reference code. The system offers a dashboard for insightful ticket information, registration for attendants and customers, sector/product-based reporting, configurable notifications, and 100% online cloud backup to ensure data security.

End users benefit from easy call opening, closing, and cancellation, notification updates, live chat conversations, and the ability to send attachments. With features designed to enhance both agent and customer experience, DropDesk helps companies provide exceptional customer support efficiently.