Reviews of DOKU e-Wallet

By: PT. Nusa Satu Inti Artha (DOKU) App

List of user reviews and ratings for DOKU e-Wallet

Total ratings

3.11 (Rating count: 39,518)

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Review summary

Reviews are mixed. Several users praise the app as easy to use and fast, with a functioning payment gateway and occasional positive CS experiences. However, a large share of feedback highlights recurring issues: top-up failures and banks/destination account errors; BPJS auto-debit setup problems and non-deduction; heavy login friction and OTP cooldowns; account blocks/deletions requiring KTP/selfie; and slow or problematic refunds and support. Admin fees and marketing hurdles are noted too. Overall, the experience is unreliable for core wallet tasks, with sporadic improvements after updates.

Pros

Some users find the app easy to use and fast for transactions (gampang dan cepat).
The app is praised for its payment gateway integration.
Customer support can be fast and helpful in some cases.
Recent updates improved Google login/linking.
DOKU is perceived positively by some users (DOKU is very good).

Cons

Frequent top-up failures and funds not being credited; various errors with top-up methods (destination account wrong/not registered).
Autodebit BPJS setup and operation issues (BPJS auto-debit not working or failing with banks).
Security friction in login (OTP cooldowns, repeated logins) and other login barriers.
Account management problems (accounts could be blocked/suspended; deleting accounts is cumbersome with KTP/selfie verification).
Refund issues and slow or problematic customer support.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.11

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65% (57)

Date	Author	Comment
2026-08-23	Yu*****	i do purchase on tasty travel games with bank mandiri transfer with doku, my money get cut but i didn't receive the items. and its big amount. its such a scam!
i do purchase on tasty travel games with bank mandiri transfer with doku, my money get cut but i didn't receive the items. and its big amount. its such a scam!
2026-07-26	Wi*****	sulit sekali mau top up. selalu sibuk.
sulit sekali mau top up. selalu sibuk.
2026-07-26	na*****	aplikasi busuk mau topup aja gabisa
aplikasi busuk mau topup aja gabisa
2026-06-30	In*****	pakai doku wallet udah lebih Dari 5 tahun sudah banyak perubahan Dan paling sering pake qris untuk transaksi. promo nya juga banyak setiap bulan.
pakai doku wallet udah lebih Dari 5 tahun sudah banyak perubahan Dan paling sering pake qris untuk transaksi. promo nya juga banyak setiap bulan.
2026-06-23	Do*****	Kenapa gak ada opsi topup dari internet banking BCA? Padahal bisa lewat mobile banking dan ATM BCA? Topup lewat Byond BSI juga gak ada??
Kenapa gak ada opsi topup dari internet banking BCA? Padahal bisa lewat mobile banking dan ATM BCA? Topup lewat Byond BSI juga gak ada??
2026-05-14	Ar*****	aplikasi gak jelas gangguan login doang
aplikasi gak jelas gangguan login doang
2026-05-09	mo*****	cool
cool
2026-04-30	Ma*****	Tidak bisa daftar akun baru, selalu notif sistem gangguan dgn kode error 2309!
Tidak bisa daftar akun baru, selalu notif sistem gangguan dgn kode error 2309!
2026-04-05	Ar*****	aplikasi yang aneh gak ada prompt login. pilih masuk/daftar kok ttp dftar
aplikasi yang aneh gak ada prompt login. pilih masuk/daftar kok ttp dftar
2026-03-20	Pu*****	I can't even top up my account. The system is suck.
I can't even top up my account. The system is suck.