Reviews of Waitrose - UAE Grocery Deliver

By: Spinneys Dubai LLC App

List of user reviews and ratings for Waitrose - UAE Grocery Deliver

Total ratings

3.80 (Rating count: 290)

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Review summary

Many users report major issues with the Waitrose UAE Grocery Deliver app, including frequent crashes and inability to register or log in even with correct credentials. The app is criticized for poor usability, such as a bad layout and ineffective search, making shopping difficult. Users also struggle with address entry and experience problems where ordered items are deleted during processing. Additionally, the app's handling of product substitutions and refunds is seen as disappointing by customers.

Pros

Cons

App crashes on start or does not work properly
Unable to register or login despite using correct credentials
Poor app design and usability, including bad layout, difficult search, and hard navigation
Issues with saving or editing delivery address and entering mobile numbers
System deletes items from order and poor handling of product availability/substitution

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User Reviews

Recent rating average: 1.00

All time rating average: 3.80

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95% (21)

Date	Author	Comment
2025-01-25	Ab*****	App doesn't work
App doesn't work
2025-01-14	Al*****	App crashes on start after registration
App crashes on start after registration
2024-02-06	Wa*****	Very poor experience Very bad layout and search is extremely is ugly. Very hard to find what you want. No clear notification and delivery is next day at 6pm. Guys, go see Carrefour app or Instashop please Shame supermarket like waitros deliver such poor experience
Very poor experience Very bad layout and search is extremely is ugly. Very hard to find what you want. No clear notification and delivery is next day at 6pm. Guys, go see Carrefour app or Instashop please Shame supermarket like waitros deliver such poor experience
2023-08-29	Da*****	Can't sign in to the app. Same username/password works on their website. Other reviews show this is a common problem going back a few years at least.
Can't sign in to the app. Same username/password works on their website. Other reviews show this is a common problem going back a few years at least.
2023-06-20	Li*****	I found some items same as spinneys × 4 the price and local products from uae 🇦🇪 × 4 too ....why ??.???
I found some items same as spinneys × 4 the price and local products from uae 🇦🇪 × 4 too ....why ??.???
2022-08-24	Pa*****	Unable to register
Unable to register
2022-06-14	Pa*****	I am trying to get the "my offer"on my phone but had no success please advise, I am a personal shopper in red houses Jersey
I am trying to get the "my offer"on my phone but had no success please advise, I am a personal shopper in red houses Jersey
2022-06-04	Vl*****	Usability is very poor. Hard to navigate, no way to go directly to categories. Feels slow and sluggish. Search is also u usage. In general impossible to discover or find anything
Usability is very poor. Hard to navigate, no way to go directly to categories. Feels slow and sluggish. Search is also u usage. In general impossible to discover or find anything
2022-05-01	In*****	unable to save or edit address.
unable to save or edit address.
2022-04-13	Ro*****	Useless piece of absolute rubbish
Useless piece of absolute rubbish