Reviews of ServiceBridge

By: GPS Insight App

List of user reviews and ratings for ServiceBridge

Total ratings

3.51 (Rating count: 117)

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Review summary

Users find ServiceBridge helpful for managing jobs and reducing paperwork, with features beneficial for supervisors and dispatch. Some praise the customer support and continual innovation. However, multiple users report app crashes during job logging, UI changes without notice, photo upload/deletion problems, and limited support access. Additionally, some functions like clocking out and time management show bugs. Overall, the app offers valuable features but has reliability and usability issues that affect daily use.

Pros

App helps make job tasks easier and reduces paperwork.
Provides useful features for job supervision and tracking multiple jobs.
Customer support via live chat and webinars is helpful according to some users.
The app includes innovative changes to improve customer workflow speed and simplicity.
Has good dispatch functionality and allows job status tracking and communication.

Cons

App tends to crash or shut down unexpectedly, causing delays during job logging.
User interface changes sometimes lack notice, causing confusion (e.g., add item button moved).
Photo upload and management has issues, such as inability to delete photos and problems uploading photos for months.
Support can be difficult to reach, often only available via email and not phone.
Some features don't work properly, such as clocking out and time entry glitches (possible daylight savings issue).

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User Reviews

Recent rating average: 2.60

All time rating average: 3.51

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25% (5)

Date	Author	Comment
2024-11-18	ry*****	Probably the only app is use that progressively gets worse
Probably the only app is use that progressively gets worse
2024-03-18	ra*****	We are forced to use this by our parent Co. We have to pay for it $100 per person per month which is a complete rip off. Its biggest problem is when i show up to someones house to log in to the job, it immediately shuts down and i have to log in 2 times. Out of the 5 jobs i go to for the day 3 of them will do this random shut down. I have to waste 3 to 4 minutes for it to work again. It often brings up the wrong address for the maps. Ive gone to the wrong house. 500 is not enough to do all isus
We are forced to use this by our parent Co. We have to pay for it $100 per person per month which is a complete rip off. Its biggest problem is when i show up to someones house to log in to the job, it immediately shuts down and i have to log in 2 times. Out of the 5 jobs i go to for the day 3 of them will do this random shut down. I have to waste 3 to 4 minutes for it to work again. It often brings up the wrong address for the maps. Ive gone to the wrong house. 500 is not enough to do all isus
2023-03-24	Ma*****	Would have been nice if some notice were given that any pictures added to an estimate are now unable to be deleted, or changes made in their order once uploaded. Be careful folks. Wasn't an issue until the 3/23/23 update.
Would have been nice if some notice were given that any pictures added to an estimate are now unable to be deleted, or changes made in their order once uploaded. Be careful folks. Wasn't an issue until the 3/23/23 update.
2021-01-27	Or*****	Can't recommend this company, horrible service, support is no support, hard to get a live person on the phone, a free service would be better and more reliable than this.
Can't recommend this company, horrible service, support is no support, hard to get a live person on the phone, a free service would be better and more reliable than this.
2020-12-11	Br*****	App works perfectly and the people from the live chat are extremely helpful.
App works perfectly and the people from the live chat are extremely helpful.
2020-12-05	sc*****	First time using and it's been about a year. Works well and give alot of information for myself being the supervisor of 5 other coworkers. We have anywhere from 5-10 jobs and up to 15+ a day between us. Being able to see when jobs are started, finished and communication in between is very helpful. Need to work on the android picture zoom though....😬
First time using and it's been about a year. Works well and give alot of information for myself being the supervisor of 5 other coworkers. We have anywhere from 5-10 jobs and up to 15+ a day between us. Being able to see when jobs are started, finished and communication in between is very helpful. Need to work on the android picture zoom though....😬
2020-10-29	Da*****	New version ( 10/29/20) took away the " add item" button in the details tab, now it's three ambiguous dots in the upper right corner the then lead to the " add items" button, so another unnecessary step. How this improves Service ridge I do not understand. It's moving quick towards a myriad of unnamed buttons, extra menus, and significant changes without notice or explanation. Some extra menus may help, but EVERY estimate written needs the " add items" button.
New version ( 10/29/20) took away the " add item" button in the details tab, now it's three ambiguous dots in the upper right corner the then lead to the " add items" button, so another unnecessary step. How this improves Service ridge I do not understand. It's moving quick towards a myriad of unnamed buttons, extra menus, and significant changes without notice or explanation. Some extra menus may help, but EVERY estimate written needs the " add items" button.
2020-04-20	A *****	Everything works properly. I have no complaints. Galaxy Note 8
Everything works properly. I have no complaints. Galaxy Note 8
2020-02-12	A *****	I think there should be an option to look at daily route for the week. Like click daily route and then select the day you want to see. It would make life so much easier.
I think there should be an option to look at daily route for the week. Like click daily route and then select the day you want to see. It would make life so much easier.
2020-01-13	A *****	Not perfect but has some great features
Not perfect but has some great features