Reviews of Desk.com

By: Salesforce.com, inc. App

List of user reviews and ratings for Desk.com

Total ratings

3.00 (Rating count: 181)

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Review summary

Many users report frequent app crashes, especially when using macros or accessing settings. A common major issue is the inability to send replies to cases, which severely limits usefulness. Login problems are widespread, with difficulties logging in through Google Apps or with the organization's URL. Key features such as case filtering or deleting have been removed or are missing, frustrating users. However, the app is appreciated for enabling case monitoring and status changes on the go, providing some value despite its shortcomings.

Pros

Allows users to monitor and keep track of cases from their mobile device.
Generally mirrors the functionality of the web app to some extent.
Provides notification alerts when working with cases.
Enables changing case statuses directly from the app.
Basic functions like reading and viewing cases work fairly well for users.

Cons

App frequently crashes especially when using macros or accessing the Help section.
Users commonly cannot send replies to cases; messages get stuck on 'sending' indefinitely.
Login issues are widespread, including failures with Google Apps login and unrecognized URLs.
Basic functionalities such as filters and deleting cases are missing or were removed, making it difficult to use.
Attachments cannot be downloaded properly due to permission handling issues, and drafts are not saved after editing.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.00

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45% (9)

Date	Author	Comment
2023-08-24	Ru*****	Ok
Ok
2018-11-19	A *****	About as good as the web app
About as good as the web app
2018-09-19	A *****	Every time I try to use a macro, the entire app crashes. This makes it completely unusuable for my work.
Every time I try to use a macro, the entire app crashes. This makes it completely unusuable for my work.
2018-09-12	A *****	Usually this app is great, I use it to keep an eye on my cases in Desk while working. However, i'm no longer able to access the settings. This is necessary for me to receive notification alerts. When trying to go to 'Help', the app crashes. I've tried uninstalling and re-installing again. I've cleared data and cache. Tried 'forced stop'ping. I've even rebooted my phone. Please help. If fixed will rate 5/5, easy.
Usually this app is great, I use it to keep an eye on my cases in Desk while working. However, i'm no longer able to access the settings. This is necessary for me to receive notification alerts. When trying to go to 'Help', the app crashes. I've tried uninstalling and re-installing again. I've cleared data and cache. Tried 'forced stop'ping. I've even rebooted my phone. Please help. If fixed will rate 5/5, easy.
2018-07-27	A *****	App used to work fine. Now I can't send replies to cases anymore. It'll just sit there with message "sending your reply...", but reply never gets sent. Please fix this problem. It's been like this for two months or more.
App used to work fine. Now I can't send replies to cases anymore. It'll just sit there with message "sending your reply...", but reply never gets sent. Please fix this problem. It's been like this for two months or more.
2018-07-24	A *****	Literally unusable on Android, cannot send reply, just sits and spins forever.
Literally unusable on Android, cannot send reply, just sits and spins forever.
2018-07-16	A *****	Desk is great, but the app is honestly terrible. Can't even reply to cases, just read and change status.
Desk is great, but the app is honestly terrible. Can't even reply to cases, just read and change status.
2018-07-05	A *****	Cannot send feedback as it crashes and drafts don't save after editing
Cannot send feedback as it crashes and drafts don't save after editing
2018-05-28	A *****	Cannot login using my website url
Cannot login using my website url
2018-03-09	A *****	I can't sign in through the app!! I can sign in via Google on desktop just fine but the app won't even load anything when I click login with Google Apps (yes, I have Google Apps installed with the right account). Logging in directly doesn't work either. There's no way to use this on mobile. 👎👎👎👎
I can't sign in through the app!! I can sign in via Google on desktop just fine but the app won't even load anything when I click login with Google Apps (yes, I have Google Apps installed with the right account). Logging in directly doesn't work either. There's no way to use this on mobile. 👎👎👎👎