Reviews of TMF - Customer One

By: Tata Capital Limited. App

List of user reviews and ratings for TMF - Customer One

Total ratings

3.30 (Rating count: 5,375)

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Review summary

Users consistently report login failures, app crashes, and inability to view or verify loan details and payments. Payments made often do not reflect in the app, leading to extra penalties. The app lacks essential features like complete EMI statements and downloaded account statements. Customer support is deemed ineffective, with many unresolved complaints. Privacy concerns are raised due to unnecessary permissions requested by the app, and overall user experience is frustrated by inaccurate billing notifications and poor app functionality.

Pros

Cons

App frequently fails to open or crashes after update or registration attempts.
Login issues, including not receiving OTPs and automatic logouts, preventing access to account.
Payments made through the app or third-party services often do not reflect in the app, causing confusion and extra charges.
Poor customer support with no resolution to issues despite multiple complaints raised through calls and emails.
Lack of essential features such as EMI statements, loan details visibility, payment receipts, and account statements download.
App requires unnecessary permissions violating privacy concerns and TRAI policies.
Notifications and reminders about payments are inaccurate or sent despite payments being made.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.30

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88% (21)

Date	Author	Comment
2024-12-17	RA*****	(EMI statement is missing, it's disadvantage this app) How to download full statement?
(EMI statement is missing, it's disadvantage this app) How to download full statement?
2024-12-03	Sa*****	Its a horrible app. Anybody cares to upgrade it? It not logging in now. Previously it was not showing loan details and top it off your prime service you people dont provide an alternative web service to check our loan details.
Its a horrible app. Anybody cares to upgrade it? It not logging in now. Previously it was not showing loan details and top it off your prime service you people dont provide an alternative web service to check our loan details.
2024-10-25	Ma*****	App interface is not good.. Redevelop required, i can't seen my actual payments due, so how can others check his dues are pending... So, resolve this issues...
App interface is not good.. Redevelop required, i can't seen my actual payments due, so how can others check his dues are pending... So, resolve this issues...
2024-10-11	an*****	One the worst app that I installed....as I am not able to login through my phone number or user id ..also the customer support is very bad ...I mailed about this 20 days ago but couldn't receive any response
One the worst app that I installed....as I am not able to login through my phone number or user id ..also the customer support is very bad ...I mailed about this 20 days ago but couldn't receive any response
2024-09-16	Ah*****	Working very comfortably for 1 week my insurance has not been paid
Working very comfortably for 1 week my insurance has not been paid
2024-09-05	Ch*****	This app closes by itself!! I registered it but couldn't open this app!! What is wrong with this app!!??
This app closes by itself!! I registered it but couldn't open this app!! What is wrong with this app!!??
2024-05-21	Re*****	Worthless app and worthless customer service. Trying to download pre closure statement for last 3 days without any success. Their customer care is clueless. Am about to loose a good deal on my car due to their incompetency. Regreting my decsion of going for loan from tmfl instead of a commercial bank.
Worthless app and worthless customer service. Trying to download pre closure statement for last 3 days without any success. Their customer care is clueless. Am about to loose a good deal on my car due to their incompetency. Regreting my decsion of going for loan from tmfl instead of a commercial bank.
2022-09-05	Vi*****	Me trying to open the app but not opening for past one week. I have paid the payment through phonepe but not reflecting in the msg. Worst ever service. Now i lost my emi amount to phonepe and you now will put interest for late payment. Worst ever application and customer service
Me trying to open the app but not opening for past one week. I have paid the payment through phonepe but not reflecting in the msg. Worst ever service. Now i lost my emi amount to phonepe and you now will put interest for late payment. Worst ever application and customer service
2022-08-29	Ba*****	This app is not working for the last 20 days... tried to uninstall and reinstall.... still the same problem...I need to check if my loan account has been closed...I have done a foreclosure of 250000/- through car's 24. Request you to check out and update me on my number. Regards Barry Boodle
This app is not working for the last 20 days... tried to uninstall and reinstall.... still the same problem...I need to check if my loan account has been closed...I have done a foreclosure of 250000/- through car's 24. Request you to check out and update me on my number. Regards Barry Boodle
2022-02-01	Su*****	Hi Team, I'm facing "java.lang.NullPointerException" exception message while paying my EMI amount today. Money was debited from account but I'm not receiving any messages from Tata Motors Finance. It's not reflected in the App as well. Kindly check and resolve this issue. Thanks.
Hi Team, I'm facing "java.lang.NullPointerException" exception message while paying my EMI amount today. Money was debited from account but I'm not receiving any messages from Tata Motors Finance. It's not reflected in the App as well. Kindly check and resolve this issue. Thanks.