Reviews of TMF - Customer One

By: Tata Capital Limited.

List of user reviews and ratings for TMF - Customer One

Total ratings

3.30 (Rating count: 5,377)

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Review summary

Users consistently report login failures, app crashes, and inability to view or verify loan details and payments. Payments made often do not reflect in the app, leading to extra penalties. The app lacks essential features like complete EMI statements and downloaded account statements. Customer support is deemed ineffective, with many unresolved complaints. Privacy concerns are raised due to unnecessary permissions requested by the app, and overall user experience is frustrated by inaccurate billing notifications and poor app functionality.

Pros

Cons

App frequently fails to open or crashes after update or registration attempts.
Login issues, including not receiving OTPs and automatic logouts, preventing access to account.
Payments made through the app or third-party services often do not reflect in the app, causing confusion and extra charges.
Poor customer support with no resolution to issues despite multiple complaints raised through calls and emails.
Lack of essential features such as EMI statements, loan details visibility, payment receipts, and account statements download.
App requires unnecessary permissions violating privacy concerns and TRAI policies.
Notifications and reminders about payments are inaccurate or sent despite payments being made.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.30

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525% (21)

Date	Author	Comment
2024-12-03	Sa*****	Its a horrible app. Anybody cares to upgrade it? It not logging in now. Previously it was not showing loan details and top it off your prime service you people dont provide an alternative web service to check our loan details.
Its a horrible app. Anybody cares to upgrade it? It not logging in now. Previously it was not showing loan details and top it off your prime service you people dont provide an alternative web service to check our loan details.
2024-10-11	an*****	One the worst app that I installed....as I am not able to login through my phone number or user id ..also the customer support is very bad ...I mailed about this 20 days ago but couldn't receive any response
One the worst app that I installed....as I am not able to login through my phone number or user id ..also the customer support is very bad ...I mailed about this 20 days ago but couldn't receive any response