Reviews of Sound Blaster Connect

By: Creative Labs Pte Ltd App

List of user reviews and ratings for Sound Blaster Connect

Total ratings

2.59 (Rating count: 854)

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Review summary

Users frequently struggle to connect their Creative devices through the Sound Blaster Connect app due to the "device is in use" error. The main fix involves updating device firmware using a Windows PC, which is inconvenient and poorly communicated within the app. After firmware updates, the app functions better and allows device control and EQ adjustment. However, users report limited features like alarm and volume control and buggy Android compatibility. Overall, the app's potential is hindered by poor connectivity and a lack of user-friendly firmware update processes.

Pros

The app works well after updating the device firmware via a PC connection.
The app allows control of Creative hardware devices like iRoar Go and MUVO 2 after necessary firmware updates.
Customer support has responded with firmware updates that fix connectivity issues.
The app enables features like EQ and device control when functioning correctly.

Cons

Frequent and persistent "device is in use" or "device disconnected" errors preventing connection through the app.
Firmware updates are only possible via Windows PC, making it inconvenient for users on other platforms.
Lack of clear in-app messaging or instructions about the requirement to update device firmware before using the app.
Limited app functionality such as inability to control volume, alarms, or advanced device settings.
The app often does not sync well with Android devices, especially recent versions, leading to poor user experience.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.59

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58% (37)

Date	Author	Comment
2025-06-21	Rı*****	I have xiaomi 14 ultra and i can't use my Creative I Roar Go. Why?
I have xiaomi 14 ultra and i can't use my Creative I Roar Go. Why?
2024-12-20	Se*****	Does not work.
Does not work.
2024-07-12	ab*****	soundBoosterconnect
soundBoosterconnect
2022-12-16	Be*****	Doesn't work. Absolute rubbish
Doesn't work. Absolute rubbish
2022-11-22	Ra*****	Not working. "Device is in use. Touch to connect it". Features not selectable on screen. However, Creative Outlier one plus is already connected via Bluetooth to phone device and outputs sound.
Not working. "Device is in use. Touch to connect it". Features not selectable on screen. However, Creative Outlier one plus is already connected via Bluetooth to phone device and outputs sound.
2022-11-19	Ch*****	It just keeps making an annoying ding sound no matter what I click on in the app. Just bought the iroar go and I know it sounds really good but I can't use this app on my phone...and my phone came out about a year ago. Pretty disappointed
It just keeps making an annoying ding sound no matter what I click on in the app. Just bought the iroar go and I know it sounds really good but I can't use this app on my phone...and my phone came out about a year ago. Pretty disappointed
2022-09-28	Mi*****	X on
X on
2022-09-26	Le*****	Update the app please.
Update the app please.
2022-07-14	Je*****	Right now 1 because it does not work. Insruction manual says it works woth iRoar Go and the app store says in fine print it does not...What gives??Cannot find where to get to update firmware on phone. HELP!!
Right now 1 because it does not work. Insruction manual says it works woth iRoar Go and the app store says in fine print it does not...What gives??Cannot find where to get to update firmware on phone. HELP!!
2022-07-09	1 *****	IRoar Go user here,I used to get the "device in use" fail msg. Follow these steps: -Connect to PC via usb micro -On PC browser find and download the latest IRoar Go firmware -Run the exe file, will start updating the firmware on your Iroar Go -Disconnect from PC, Run Sounblaster app on mobile with bluetooth on -Go to connect your device tab, select your speaker, you ll hear "connected". If still showing as disconnected on My Audio devices then tap the three dots and connect (mine needed this)
IRoar Go user here,I used to get the "device in use" fail msg. Follow these steps: -Connect to PC via usb micro -On PC browser find and download the latest IRoar Go firmware -Run the exe file, will start updating the firmware on your Iroar Go -Disconnect from PC, Run Sounblaster app on mobile with bluetooth on -Go to connect your device tab, select your speaker, you ll hear "connected". If still showing as disconnected on My Audio devices then tap the three dots and connect (mine needed this)