Reviews of Creative

By: Creative Labs Pte Ltd

List of user reviews and ratings for Creative

Total ratings

2.31 (Rating count: 1,046)

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Review summary

User reviews praise the app for ease of use and potential EQ improvements on supported hardware, but reliability is a major issue. The top concerns are frequent connectivity problems and device detection failures, loss or corruption of EQ settings, limited device compatibility, persistent bugs, and an account/login barrier that hinders use.

Pros

Easy to use and has a simple, approachable UI.
When paired with compatible hardware, EQ presets can noticeably improve sound.
For basic settings, the mobile app is adequate and straightforward.

Cons

Frequent connectivity and device detection failures (cannot connect, cannot find the device, unstable connections).
EQ/save profiles frequently get lost, reset, or corrupted (settings wiped or jumbled on close).
Limited device compatibility and support; several popular devices are not supported.
Bugs and instability (crashes/ freezes, features like ANC/ambient mode not working, 'searching for broadcast' issues).
Account/login requirement to use the app blocks access for some users and complicates pairing.

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User Reviews

Recent rating average: 1.90

All time rating average: 2.31

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72% (58)

Date	Author	Comment
2026-06-27	Fi*****	The app is so useless for my GS5. Can't even change the volume when connected to a PC or change the equalizer.
The app is so useless for my GS5. Can't even change the volume when connected to a PC or change the equalizer.
2026-06-12	Da*****	the app won't connect to the headphones ACE3 the headphones are good but due to the horrible app I won't buy another creative product
the app won't connect to the headphones ACE3 the headphones are good but due to the horrible app I won't buy another creative product
2026-06-05	Ke*****	The sound quality is excellent. The app performance is horrible. It gives wrong battery levels, drops out of Bluetooth sync regularly. Fights like hell to re-sync Bluetooth. There are earbuds on the market that give equal sound quality but much less app hassles. I would not purchase this product again.
The sound quality is excellent. The app performance is horrible. It gives wrong battery levels, drops out of Bluetooth sync regularly. Fights like hell to re-sync Bluetooth. There are earbuds on the market that give equal sound quality but much less app hassles. I would not purchase this product again.