Wago: Team Inbox for WhatsApp

Wago puts your business's WhatsApp conversations in one shared inbox, answers customers automatically with workflows and AI, and sends approved offers and updates to the right people, all from your phone.

Made for shops, boutiques, clinics, coaching institutes and service businesses in India that already sell and support customers on WhatsApp.

CONNECT YOUR OWN NUMBER
• Connect your business number through Meta's WhatsApp Business Platform (Cloud API) with a guided sign-up.
• Keep using the WhatsApp Business app on the same number: what you type on the phone is filed in the right chat in Wago.
• Add more than one number to an organisation. Each number can answer with its own workflow.

ONE INBOX FOR THE WHOLE TEAM
• Every chat in one list, with unread badges, search and delivery ticks from sent to read.
• Invite your team and see who replied in each chat: a colleague, a workflow or the AI.
• Replies go out from the number the customer wrote to.
• Outside WhatsApp's 24-hour window a reply waits, and goes out the moment the customer writes again.

AUTO-REPLIES WITHOUT CODE
• Draw a conversation on a canvas: greetings, button menus, lists, questions, conditions and hand-offs to a person.
• Describe a change in plain words and the AI composer lays out the steps for you.
• Try a workflow in a test chat before it goes live. Nothing is sent.

AI ANSWERS THAT KNOW YOUR BUSINESS
• Teach Wago your hours, policies and FAQs, and add your products to a catalogue.
• AI replies answer in your words and can point customers to the right product.
• Hand the chat to a person whenever the customer needs one.

BROADCASTS AND CAMPAIGNS
• Send an approved template to contacts by tag or category, to people you pick, or to a spreadsheet you upload.
• Duplicate and impossible numbers are removed before anything is sent.
• See sent, delivered, read and failed for every campaign, month by month, with PDF reports.

MESSAGE TEMPLATES
• Create templates with headers, variables and buttons, submit them to Meta for review and follow their status.
• Sync the templates you already have, and keep quick replies for your team.

CONTACTS
• Everyone who writes to you is saved automatically.
• Your own tags, categories and fields. Import and export Excel or CSV files.

FOR DEVELOPERS
• API keys and a send API to message customers from your own software.
• Connects with other Crawlink apps, such as DataMold.

YOUR DATA
• Each organisation's data is kept in its own separate database.
• WhatsApp access tokens are encrypted and never sent to your phone.
• Delete your account at any time from the app or from wago.crawlink.com/delete-account.

Wago is made by Crawlink. Wago is an independent product and is not made by, endorsed by or affiliated with WhatsApp or Meta. WhatsApp is a trademark of WhatsApp LLC.