Reviews of Ericsson NetCloud Mobile

By: Ericsson Enterprise Wireless Solutions, Inc. App

List of user reviews and ratings for Ericsson NetCloud Mobile

Total ratings

4.71 (Rating count: 180)

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Review summary

Users appreciate Cradlepoint NetCloud Manager's strong customer service and find the app useful for quick device status checks. However, many reviews highlight missing core features such as group management, remote login, configuration editing, and OS upgrades. While updates have improved the app somewhat, it still lacks comprehensive management tools expected for enterprise use, limiting its practicality. Improving UI elements like incorporating asset identifiers would enhance usability.

Pros

Excellent customer service, easy to reach out when needed.
App is useful for quick verification of device status without using a PC.
Updates have improved app usability.
Good platform overall.

Cons

Lacks critical management functionalities like group creation and bulk configuration changes.
Cannot remotely login, edit configurations, or upgrade devices via the app.
Limited device information and management features compared to the full NetCloud service.
User interface could be improved with more helpful identifiers instead of just device numbers.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.71

Upgrade to see all 13 reviews

15% (2)

Date	Author	Comment
2024-01-27	Ch*****	Not too useful if you can't manage groups from the app. All of the routers just get thrown into one giant view. If I want to apply a change to a group of routers, the app is useless for that. Seems counterintuitive since netcloud revolves around enterprise management....
Not too useful if you can't manage groups from the app. All of the routers just get thrown into one giant view. If I want to apply a change to a group of routers, the app is useless for that. Seems counterintuitive since netcloud revolves around enterprise management....
2024-01-25	Na*****	Lacks functionality like group creation, group netcloud version changing, etc... Edit: Sure, I don't know how to provide you with contact information securely through this platform though.
Lacks functionality like group creation, group netcloud version changing, etc... Edit: Sure, I don't know how to provide you with contact information securely through this platform though.
2024-01-24	Pe*****	customer service is #1 very easy to reach out when needed.
customer service is #1 very easy to reach out when needed.
2021-08-22	Ja*****	Cradlepoint rocks!
Cradlepoint rocks!
2021-08-09	wi*****	Awesome customer service, great App.
Awesome customer service, great App.
2021-05-20	Sc*****	It's great when I need to verify if they are online and don't want to use my PC or have a wireless connection.
It's great when I need to verify if they are online and don't want to use my PC or have a wireless connection.
2020-06-10	To*****	Thank you, the app has become much more useful over the updates. Please add the ability to CONSOLE and to EDIT CONFIG (e.g. UI editor or JSON editor).
Thank you, the app has become much more useful over the updates. Please add the ability to CONSOLE and to EDIT CONFIG (e.g. UI editor or JSON editor).
2019-08-16	A *****	wow, thanks for implementing my suggestion. 5 stars now! Prior comment at 3 star rating... Please allow select and copy of device info like IP address.
wow, thanks for implementing my suggestion. 5 stars now! Prior comment at 3 star rating... Please allow select and copy of device info like IP address.
2019-06-03	A *****	gives location data and device statis, but not much else. This app lacks much of the required Netcloud functionality, like ability to remotely login and manage devices, or upgrade netcloud os, or make setting changes. Just not worth the 25MB of storage to have the app installed, but will try again in 6 months to see if any changes have been made, to make it worthy of remaining installed.
gives location data and device statis, but not much else. This app lacks much of the required Netcloud functionality, like ability to remotely login and manage devices, or upgrade netcloud os, or make setting changes. Just not worth the 25MB of storage to have the app installed, but will try again in 6 months to see if any changes have been made, to make it worthy of remaining installed.
2019-04-25	A *****	It's a good start. What would really help is adding the "Asset Identifier" field to the dashboard. Looking at a screen full of router numbers does nothing for me.
It's a good start. What would really help is adding the "Asset Identifier" field to the dashboard. Looking at a screen full of router numbers does nothing for me.