Reviews of Coles

By: Coles Supermarkets Australia Pty Ltd

List of user reviews and ratings for Coles

Total ratings

3.50 (Rating count: 28,687)

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Review summary

Overall, users praise Coles for being easy to use, convenient, with good prices and friendly service. Delivery is generally reliable and on time, reinforcing its value. However, reliability issues appear in multiple reviews: buggy checkout/payments, misdelivered or delayed orders with refunds, stock/fulfillment inconsistencies, and inconsistent click-and-collect experiences. These reliability problems contrast with the app’s evident convenience and value.

Pros

Easy to use and convenient for home shopping.
Delivery is generally on time and delivered to your door by friendly drivers.
Competitive prices and weekly half-price offers/online specials.
Friendly and helpful staff both in-store and for delivery.
Service quality with minimal high-pressure upselling (not pushy).

Cons

Unreliable website/checkout with payment failures.
Delivery problems including wrong address, missing items, or delayed refunds.
Stock and fulfillment inconsistencies, with items out of stock or missing from orders.
Click-and-collect can be inconsistent, with some orders incomplete or missing items.

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User Reviews

Recent rating average: 3.70

All time rating average: 3.50

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211% (114)

Date	Author	Comment
2026-06-15	Ma*****	Coles delivered my groceries to the wrong address, and their driver never communicated with me as i was waiting for my delivery. Only after follow-up with them, thus when they told me it was delivered to the wrong address. Requested a refund and haven't received my money. What an epic fail by them and an inconvenience to me.
Coles delivered my groceries to the wrong address, and their driver never communicated with me as i was waiting for my delivery. Only after follow-up with them, thus when they told me it was delivered to the wrong address. Requested a refund and haven't received my money. What an epic fail by them and an inconvenience to me.
2026-06-14	Ca*****	great app, hasn't let me down! ...
great app, hasn't let me down! ...
2026-06-13	Pa*****	very good app
very good app