Reviews of CoinZoom Buy, Spend, Send BTC

By: CoinZoom App

List of user reviews and ratings for CoinZoom Buy, Spend, Send BTC

Total ratings

3.94 (Rating count: 494)

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Review summary

Users frequently complain about CoinZoom's high fees, especially inactivity fees that can drain accounts entirely. The app suffers from poor UI design, bugs affecting login and transactions, and slow processing times. Customer support is often unhelpful, leaving users frustrated. However, some users praise the customer service, the new debit card's versatility, and cashback benefits. Overall, repeated issues with fees and usability dominate the feedback.

Pros

Good customer service noted by some users.
The new debit card feature allowing selection between cryptocurrency and USD for purchases is appreciated.
Cash back rewards (5%) on spending with the black card.
Some users find the app helpful and recommend it.
Direct deposit used to be a valued feature (though currently unavailable).

Cons

Extremely high fees, including transfer and deposit fees, considered excessive and a rip-off by multiple users.
Inactivity fees that deplete users' funds over time, with some losing entire balances after periods of inactivity.
Poor user interface and app bugs: login issues, app crashes, buttons hidden under system UI, and broken sign-up flows.
Slow transaction processing and freezing of funds for extended periods (e.g., 7 days).
Unreliable customer support with unresolved account issues and inability to withdraw funds.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.94

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46% (39)

Date	Author	Comment
2026-08-20	Ak*****	No available for Bangladesh 😒
No available for Bangladesh 😒
2026-08-17	Dr*****	I haven't opened my account in a while, so I had to resubmit all new information to include new pictures about a month ago, and I'm still being verified. I can't get in my account, so I use the forgot password, and when I do, the app freezes every time. I am convinced that these people do not want me to have access to my account because I want my money out to close my account. I would give this app a zero star if it had one. stay away from this app!
I haven't opened my account in a while, so I had to resubmit all new information to include new pictures about a month ago, and I'm still being verified. I can't get in my account, so I use the forgot password, and when I do, the app freezes every time. I am convinced that these people do not want me to have access to my account because I want my money out to close my account. I would give this app a zero star if it had one. stay away from this app!
2026-07-31	An*****	Great card program and low trading fees. Cool that it supports 3 flavors of usdt including usdt trc20. We need Zoom to go to the Moon!
Great card program and low trading fees. Cool that it supports 3 flavors of usdt including usdt trc20. We need Zoom to go to the Moon!
2026-07-24	Ka*****	I really was skeptical about it at first but it turned out to be a legit service and being honest, it saved it my life... no exaggeration ..
I really was skeptical about it at first but it turned out to be a legit service and being honest, it saved it my life... no exaggeration ..
2026-07-12	Ar*****	not for me
not for me
2026-06-25	Jo*****	hard to figure out
hard to figure out
2026-05-10	Al*****	it cold be the next top 10 exchange
it cold be the next top 10 exchange
2026-05-05	El*****	I'm not getting it right
I'm not getting it right
2026-04-23	Br*****	This is wrong decition to zoom token list on other exchange..
This is wrong decition to zoom token list on other exchange..
2026-04-21	Le*****	I just downloaded and tried signing up but it's giving me connection failure. Once I'm able to sign up and find the interface easy I will sure increase the number of stars.
I just downloaded and tried signing up but it's giving me connection failure. Once I'm able to sign up and find the interface easy I will sure increase the number of stars.