Reviews of Smart Consumer

By: GS1 India

List of user reviews and ratings for Smart Consumer

Total ratings

3.36 (Rating count: 2,656)

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Review summary

Users appreciate the good intent behind the app to help consumers verify products; however, it suffers from a limited and incomplete product database, providing mostly just manufacturer names. Many reviews report missing detailed product information, app crashes or login issues, and concerns over privacy permissions. Overall, the app requires significant improvements in data completeness, functionality, and reliability to fulfill its purpose effectively.

Pros

Good initiative by the government to help consumers identify fake products.
Helps identify manufacturer details when information is available.
Potentially useful for consumers once database is improved.

Cons

App database has very few products with information mostly missing or incomplete.
Fails to provide detailed product information like manufacture date, expiry date, MRP, and customer care details.
Login and app functionality issues including bugs causing app to crash or loop.
Cannot reliably identify fake products as counterfeit items may share original barcodes.
App requests location permission which some users find unnecessary and creepy.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.36

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171% (12)

Date	Author	Comment
2023-02-20	HA*****	One of my product is fake I new it and have scanned it from an app both qr code and barcode. But when I scanned here it showed results. This app is hella fake.
One of my product is fake I new it and have scanned it from an app both qr code and barcode. But when I scanned here it showed results. This app is hella fake.
2022-10-28	Ve*****	It doesn't give any information if it can't find product details. Hopefully it is starting point and will get improved a lot.
It doesn't give any information if it can't find product details. Hopefully it is starting point and will get improved a lot.