Reviews of Smart Consumer

By: GS1 India App

List of user reviews and ratings for Smart Consumer

Total ratings

3.36 (Rating count: 2,659)

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Review summary

Users appreciate the good intent behind the app to help consumers verify products; however, it suffers from a limited and incomplete product database, providing mostly just manufacturer names. Many reviews report missing detailed product information, app crashes or login issues, and concerns over privacy permissions. Overall, the app requires significant improvements in data completeness, functionality, and reliability to fulfill its purpose effectively.

Pros

Good initiative by the government to help consumers identify fake products.
Helps identify manufacturer details when information is available.
Potentially useful for consumers once database is improved.

Cons

App database has very few products with information mostly missing or incomplete.
Fails to provide detailed product information like manufacture date, expiry date, MRP, and customer care details.
Login and app functionality issues including bugs causing app to crash or loop.
Cannot reliably identify fake products as counterfeit items may share original barcodes.
App requests location permission which some users find unnecessary and creepy.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.36

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57% (12)

Date	Author	Comment
2024-06-26	Ab*****	Worst app. I am unable to login. What's the purpose of developing an app like this if you don't want the people tho use it.
Worst app. I am unable to login. What's the purpose of developing an app like this if you don't want the people tho use it.
2023-02-20	HA*****	One of my product is fake I new it and have scanned it from an app both qr code and barcode. But when I scanned here it showed results. This app is hella fake.
One of my product is fake I new it and have scanned it from an app both qr code and barcode. But when I scanned here it showed results. This app is hella fake.
2022-10-28	Ve*****	It doesn't give any information if it can't find product details. Hopefully it is starting point and will get improved a lot.
It doesn't give any information if it can't find product details. Hopefully it is starting point and will get improved a lot.
2021-05-23	Св*****	This app do as says. Great help. Well done govertment of India. Guys, if any information is missing after scanning, it is not the fault of the app. This happenes when the manufacturer don't upload their product details. So don't give less star to the app for no fault of theirs.
This app do as says. Great help. Well done govertment of India. Guys, if any information is missing after scanning, it is not the fault of the app. This happenes when the manufacturer don't upload their product details. So don't give less star to the app for no fault of theirs.
2021-02-27	N *****	Great, reliable way to find out if a product is fake. Wonderful effort. Only drawback is, that if the product is fake, it doesn't throw up the customer care details (understandable, but it kind of defeats the purpose of that particular feature).
Great, reliable way to find out if a product is fake. Wonderful effort. Only drawback is, that if the product is fake, it doesn't throw up the customer care details (understandable, but it kind of defeats the purpose of that particular feature).
2020-03-14	A *****	It shows only data of manafacturer. It should show that where it was manufactured and when. It isn't shows clear data of product. I think it should be improve 95 percent as of now.
It shows only data of manafacturer. It should show that where it was manufactured and when. It isn't shows clear data of product. I think it should be improve 95 percent as of now.
2020-01-28	A *****	App is an empty shell. You could have been so much better. Your app name is a misnomer because there's nothing remotely data oriented about you. Great disclaimer by the way.
App is an empty shell. You could have been so much better. Your app name is a misnomer because there's nothing remotely data oriented about you. Great disclaimer by the way.
2020-01-16	A *****	The database has very few items and that also with incomplete details. Most of the products show 'Information not provided by manufacturer'. The app misses its purpose. Please update the database.
The database has very few items and that also with incomplete details. Most of the products show 'Information not provided by manufacturer'. The app misses its purpose. Please update the database.
2020-01-13	A *****	I tried it on a few common consumer items like haldiram, cadbury chocolates. The only product information the app could retrieve was the name of the manufacturer and the address. I dont know what use this information is for any customer.
I tried it on a few common consumer items like haldiram, cadbury chocolates. The only product information the app could retrieve was the name of the manufacturer and the address. I dont know what use this information is for any customer.
2019-11-24	A *****	Hi, This app is a good initiative. Please keep on working on this application as it will be useful for the consumers. I would like to share my comments for this app. 1.As of now i tried scanning the bar code with two to three branded consumer products for which i got the manufacturer name alone. Rest of the details were blank. 2. Adding the QR CODE scanner in the app will be more useful as the app contains bar code scanning alone which is not present in medicines (tablets).
Hi, This app is a good initiative. Please keep on working on this application as it will be useful for the consumers. I would like to share my comments for this app. 1.As of now i tried scanning the bar code with two to three branded consumer products for which i got the manufacturer name alone. Rest of the details were blank. 2. Adding the QR CODE scanner in the app will be more useful as the app contains bar code scanning alone which is not present in medicines (tablets).