Reviews of ChowCall - BaseX

By: Chow Call Tech

List of user reviews and ratings for ChowCall - BaseX

Total ratings

2.56 (Rating count: 267)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

ChowCall's key advantage is its ability to deliver food directly to military bases, a unique service appreciated by users without vehicle access. The app interface is simple and allows detailed delivery instructions, and drivers typically have base access. However, users frequently report critical issues: high and unclear fees resulting in overcharges, lengthy delivery times often exceeding estimates by 1-3 hours, incomplete menus with inflated prices, frequent order cancellations, and poor customer support with ineffective order tracking and communication. Despite the concept's potential, repeated operational flaws have significantly diminished users' experience and satisfaction.

Pros

Delivery to military bases is a unique and useful feature, allowing food delivery to locations with restricted access.
The app provides an easy-to-use interface and allows specifying detailed delivery instructions, such as building and room numbers.
Drivers generally have base access, alleviating common delivery problems on military bases.
Ordering through the app can be convenient when a user does not have vehicle access or needs food delivered directly on base.

Cons

Excessively high and confusing fees, including delivery fees, service fees, and often unexplained extra charges leading to overcharging customers.
Consistent and significant delivery delays, with food often arriving an hour or more late, sometimes up to two or three hours after ordering.
Frequent order cancellations without proper communication or refunds, causing frustration and mistrust among users.
Menus are incomplete or inconsistent, with missing items and higher prices compared to the actual restaurant menus.
Poor customer service with slow or no responses to queries, inability to communicate with drivers, and malfunctioning app features like tracking and contact functions.

Upgrade to see all 212 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 2.56

Upgrade to see all 212 reviews

7% (14)

Date	Author	Comment
2024-12-16	mo*****	Overpriced, inconsistent, and always takes at least 2 hours. The menus are incomplete, and some restaurants listed don't allow them to deliver. I have placed several orders just to find out an hour later that it was canceled and I didn't get a refund. If you have any other options to get food, use the other options. I wish I could rate less than 1 star. Delivery to base is a fantastic idea, but chowcall executed it horribly. Someone, please steal their idea and do it better.
Overpriced, inconsistent, and always takes at least 2 hours. The menus are incomplete, and some restaurants listed don't allow them to deliver. I have placed several orders just to find out an hour later that it was canceled and I didn't get a refund. If you have any other options to get food, use the other options. I wish I could rate less than 1 star. Delivery to base is a fantastic idea, but chowcall executed it horribly. Someone, please steal their idea and do it better.
2024-12-13	Al*****	Despite the lack of places, there's also a lack of food. Tell me why the whole menu, of every place available on this ap, isn't there? Doesn't make sense for an ordering service to not have the full menu
Despite the lack of places, there's also a lack of food. Tell me why the whole menu, of every place available on this ap, isn't there? Doesn't make sense for an ordering service to not have the full menu