Chatsell

Chatsell is the official app of the Chatsell platform for customer service and sales teams. It's the same inbox you use at crm.chatsell.net, now in your pocket: all your company's conversations, in one place and in real time.

Designed for teams that serve customers every day and aren't always at their computers.

IMPORTANT: This app requires an active Chatsell account. It's not a messaging app for end consumers: it's the work tool for business agents.

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ONE INBOX FOR ALL YOUR CHANNELS

Reply from the same place without switching between apps:
• WhatsApp
• Instagram and Facebook Messenger
• Website Chat

Each conversation shows which channel it came from, who is handling it, and its status.

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ORGANIZED CONVERSATIONS

• Filter by status: open, pending, postponed, or resolved
• View only yours, unassigned, or all conversations
• Filter by inbox and sort by activity or creation
• Labels and priorities to keep track of urgent messages
• Unread counter and live "typing..." indicator

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REALLY REPLYING FROM YOUR PHONE

• Text, emojis, and replies Quotes
• Photos, videos, documents, and locations
• Voice messages recorded from the app
• WhatsApp templates to start conversations
• Saved quick replies for everyday responses
• Macros to perform multiple actions with a single tap
• Private notes visible only to your team
• Delivery and read status for each message

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Chatsell AI: THE AI THAT HELPS YOU REPLY

Ask Copilot for a draft reply with the context of the conversation, adjust the tone, and send it when you're happy with it. You always decide the final response.

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TEAMWORK

• Assign conversations to an agent or a team
• Change status, priority, and tags from the same screen
• Define your availability: online, busy, or offline
• Add participants to a conversation
• Manage multiple accounts from the same device

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CONTACTS AT HAND

Complete customer profile: contact information, source channel, tags, custom attributes, and history of previous conversations. All the context before you type the first word.

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NOTIFICATIONS THAT ARRIVE WHEN THEY MATTER

Push notifications when you're assigned a conversation, mentioned, or when a customer replies. One tap opens the exact conversation.

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SEARCH

Find past conversations, contacts, and messages without leaving the app.