NIVA

"NIVA" is a chatbot application tailored for field engineers, enhancing their autonomy in retrieving critical information related to their tasks. By addressing common challenges faced by the Airtel NOC, this app allows field engineers and planning teams to efficiently access site statuses, alarms, power levels, and more without needing to contact NOC. This leads to reduced call volume to NOC, improved operational efficiency, and less dependency on inter-functional teams, thereby streamlining work execution.