Reviews of ChargeUp Driver

By: NovaCharge development team

List of user reviews and ratings for ChargeUp Driver

Total ratings

1.91 (Rating count: 115)

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Review summary

Users appreciate the app's simplicity and proximity to charging stations, with improved features after recent updates and responsive customer support. However, many complain about the mandatory pre-payment with high minimum balances and fees, frequent app crashes, unreliable QR code scanning, offline chargers despite showing as available, and a difficult setup process. These issues make charging sessions frustrating, especially for occasional users or tourists.

Pros

Simple and streamlined payment process with no hidden or extra fees for some users
Good customer service response when contacted for support
Proximity to local charging stations makes it convenient for some users
Recent app updates improved functionality with live charger status and map features

Cons

Mandatory pre-loading/funding of account with high minimum amounts and transaction fees frustrates users, especially tourists or one-time users
App frequently crashes or stalls, causing login and charging issues
QR code scanner often fails, requiring manual input of charging station IDs
Many charging stations are listed as available but are offline or non-functional
Setup and registration process is cumbersome and not mobile-friendly, with limited payment options (e.g., no American Express)

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User Reviews

Recent rating average: 2.20

All time rating average: 1.91

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16% (15)

Date	Author	Comment
2024-09-05	Mo*****	Easy to use, excellent customer service I appreciate how the app showcases how and what the charging is at. In my experience, there have been no hidden fees or extra fees, no membership. I love the simplicity of the service. Everything related to charging my car with payments,is right on the app- no searching or receiving extra emails. Streamlined and simple
Easy to use, excellent customer service I appreciate how the app showcases how and what the charging is at. In my experience, there have been no hidden fees or extra fees, no membership. I love the simplicity of the service. Everything related to charging my car with payments,is right on the app- no searching or receiving extra emails. Streamlined and simple
2024-08-14	Sa*****	Super frustrated, I'm manually entering the charge port number when connected to wifi (bc I don't have phone service at the moment) and it will not start the charging process, it just says: error, cannot start charge
Super frustrated, I'm manually entering the charge port number when connected to wifi (bc I don't have phone service at the moment) and it will not start the charging process, it just says: error, cannot start charge
2024-07-10	Mi*****	An app and service out of time and place... Cumbersome and slow, very expensive relative to other networks, auto-min charge, and requirement of uploading a balance... I've not encountered any charging experience as poor as this one, to be honest and I've been driving EVs before they were mainstream.
An app and service out of time and place... Cumbersome and slow, very expensive relative to other networks, auto-min charge, and requirement of uploading a balance... I've not encountered any charging experience as poor as this one, to be honest and I've been driving EVs before they were mainstream.