Reviews of Carnival HUB

By: Carnival Corporation App

List of user reviews and ratings for Carnival HUB

Total ratings

4.55 (Rating count: 181,832)

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Review summary

Overall, Carnival HUB is praised for ease of use and keeping cruise details at a glance. Users highlight its simple navigation, up-to-date event info, and the ability to plan or share activities with a group. The app also covers menus, hours, and meal check-ins, with added perks like in‑app photos and purchasing options. Common drawbacks are unreliable onboard wifi and occasional crashes or lag, plus inconsistent reminders. The most-mentioned positives are usability and event/navigation features, while the main negatives are connectivity and stability. Users want location-aware navigation and smoother group bookings.

Pros

Easy to navigate and user-friendly interface.
Keeps guests informed about events, schedules, menus, open hours, and entertainment.
Planning and sharing features for group activities.
Helpful for ship navigation and quick access to services (account balance, meals, restaurants).
In-app perks like photos, purchasing options, and meal check-in.

Cons

Unreliable onboard wifi causing disconnects, lag, and constant reconnection.
App crashes or bugs causing it to stop working.
Inconsistent event reminders timing (notifications sometimes early or late).
App disconnects from wifi often and general connectivity issues onboard.
Limitations with group restaurant bookings for multiple people.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.55

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4% (45)

Date	Author	Comment
2026-08-24	To*****	It was very helpful. I was happy to be able to see all the happenings, food n drinks, and check my account balance whenever I wanted.
It was very helpful. I was happy to be able to see all the happenings, food n drinks, and check my account balance whenever I wanted.
2026-08-24	R.*****	Great idea - far better than the paper itinerary. However, it did crash a lot! I'm sure this will be a phenomenal tool once the bugs are gone. Keep at it! I loved being able to use an app, even if it was a little glitchy. - four years later, this app is MUCH better. I would consider adding games to it for the introverts that need to "recharge" their social battery.
Great idea - far better than the paper itinerary. However, it did crash a lot! I'm sure this will be a phenomenal tool once the bugs are gone. Keep at it! I loved being able to use an app, even if it was a little glitchy. - four years later, this app is MUCH better. I would consider adding games to it for the introverts that need to "recharge" their social battery.
2026-08-23	Do*****	We found this app really helpful when checking in for dining venues, ship maps, finding out what was happening around the ship, and keeping track of our ship purchases.
We found this app really helpful when checking in for dining venues, ship maps, finding out what was happening around the ship, and keeping track of our ship purchases.
2026-08-23	Th*****	had a great time, the guy burgers were good especially when you arrive to get a hot cooked one, salad really enjoyed it every time, beach was crowded so I decided to explore the islands with family members, Nassau has gotten some true hustle with it's plays, it takes one to recognize, so watch out for the taxi's 15 minutes ...walk away from ⛱️ google maps to Jung woo.
had a great time, the guy burgers were good especially when you arrive to get a hot cooked one, salad really enjoyed it every time, beach was crowded so I decided to explore the islands with family members, Nassau has gotten some true hustle with it's plays, it takes one to recognize, so watch out for the taxi's 15 minutes ...walk away from ⛱️ google maps to Jung woo.
2026-08-23	Ta*****	Big Help
Big Help
2026-08-23	Ki*****	App doesn't show my cruise day count down, but it used to.
App doesn't show my cruise day count down, but it used to.
2026-08-23	Ri*****	the app was accurate as far as reflecting all of the cruise activities and announcements would recommend
the app was accurate as far as reflecting all of the cruise activities and announcements would recommend
2026-08-23	Ma*****	an absolute piece of junk app. Passwords are not stored so you have to change EACH TIME YOU WANT TO ACCESS. Now you need to verify your age before logging in.
an absolute piece of junk app. Passwords are not stored so you have to change EACH TIME YOU WANT TO ACCESS. Now you need to verify your age before logging in.
2026-08-23	To*****	nice but it kept kicking us off and saying uhoh!. Also, 2x in the MDR, waiting in nearby bar the app never changed to green letting us know when our table was ready and we waited 45 min. and waitstaff did not know why it didnt change to ready. why such poor service??? needs to be better. Also, my cabin was hot 🔥 4 outta the 7 nights. the first PM I asked for fan and they said they would bring one right up but no fan. called 2x more but no fan. yes we latched the balcony door properly.
nice but it kept kicking us off and saying uhoh!. Also, 2x in the MDR, waiting in nearby bar the app never changed to green letting us know when our table was ready and we waited 45 min. and waitstaff did not know why it didnt change to ready. why such poor service??? needs to be better. Also, my cabin was hot 🔥 4 outta the 7 nights. the first PM I asked for fan and they said they would bring one right up but no fan. called 2x more but no fan. yes we latched the balcony door properly.
2026-08-23	Ro*****	easy to use
easy to use