Reviews of Capitual - Multiple Currencies
List of user reviews and ratings for Capitual - Multiple Currencies
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한국인Total ratings
3.50 (Rating count: 1,253)Review summary
Pros
- seguro e facil de usar
- excellent for Brazilians.
- Muito bom e rápido para se cadastrar e usar.
Cons
- Terrible customer service
- Difficult KYC and identity verification process
- App frequently crashes or freezes
- High fees and limited network availability
- Long delays in transaction processing
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User Reviews
Recent rating average: 1.40
All time rating average: 3.50
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3 star
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-07-19 |  | | A capitual bloqueou minha conta já faz quase 1 ano, com dinheiro meu em conta e nunca me devolveram |
| A capitual bloqueou minha conta já faz quase 1 ano, com dinheiro meu em conta e nunca me devolveram | |||
| 2023-04-05 |  | | Muito ruim. App parece bonito, mas a usabilidade é terrível. Atendimento ruim e falta de informação. Cuidado com ess app. |
| Muito ruim. App parece bonito, mas a usabilidade é terrível. Atendimento ruim e falta de informação. Cuidado com ess app. | |||
| 2022-08-03 |  | | Super slow, or for lack of words, terrible customer service! No reply to the ticket number 190714. No customer service agent in the chat room either, tried 3 days at different times. Capitual also doesn't accept passport as a valid document. Binance, Huobi, and KuCoin tagged along with Capitual, and my money is stuck. Can't do KYC with a passport. Foreigners in Brazil don't have a RG. |
| Super slow, or for lack of words, terrible customer service! No reply to the ticket number 190714. No customer service agent in the chat room either, tried 3 days at different times. Capitual also doesn't accept passport as a valid document. Binance, Huobi, and KuCoin tagged along with Capitual, and my money is stuck. Can't do KYC with a passport. Foreigners in Brazil don't have a RG. | |||
| 2022-07-04 |  | | Terrible customer service. You talk to humans but they act like robots. Fees are too high and not all networks are available. |
| Terrible customer service. You talk to humans but they act like robots. Fees are too high and not all networks are available. | |||
| 2022-07-04 |  | | Worst verification process ever. Just refuses to work no matter how many times I try. Terribly uninformed support people redirects people to the website WERE ABSOLUTELY NOTHING CAN BE DONE OTHER THAN USING THE QR CODE TO DOWNLOAD THE APP. It really sucks. |
| Worst verification process ever. Just refuses to work no matter how many times I try. Terribly uninformed support people redirects people to the website WERE ABSOLUTELY NOTHING CAN BE DONE OTHER THAN USING THE QR CODE TO DOWNLOAD THE APP. It really sucks. | |||
| 2022-05-13 |  | | Alwfull. The activation functionality do not work out. I just lost my time. The description of the app should be: Play fullfiing forms for nothing. |
| Alwfull. The activation functionality do not work out. I just lost my time. The description of the app should be: Play fullfiing forms for nothing. | |||
| 2022-05-13 |  | | seguro e facil de usar |
| seguro e facil de usar | |||
| 2022-05-03 |  | | screenshots in english but app only. in portuguese… |
| screenshots in english but app only. in portuguese… | |||
| 2022-05-02 |  | | Horrivel, não consigo fazer uma coisa básica que é transferência, estou com dinheiro preso nesse banco e não consigo retirar. |
| Horrivel, não consigo fazer uma coisa básica que é transferência, estou com dinheiro preso nesse banco e não consigo retirar. | |||
| 2022-04-29 |  | | Péssimo. Impossível criar conta. Na hora de enviar as fotos de documentos, o app trava e eu perdi todo o processo mais de 10 vezes. |
| Péssimo. Impossível criar conta. Na hora de enviar as fotos de documentos, o app trava e eu perdi todo o processo mais de 10 vezes. | |||
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