Date	Author	Comment
2023-07-19	Ve*****	A capitual bloqueou minha conta já faz quase 1 ano, com dinheiro meu em conta e nunca me devolveram
A capitual bloqueou minha conta já faz quase 1 ano, com dinheiro meu em conta e nunca me devolveram
2023-04-05	Da*****	Muito ruim. App parece bonito, mas a usabilidade é terrível. Atendimento ruim e falta de informação. Cuidado com ess app.
Muito ruim. App parece bonito, mas a usabilidade é terrível. Atendimento ruim e falta de informação. Cuidado com ess app.
2022-08-03	Pa*****	Super slow, or for lack of words, terrible customer service! No reply to the ticket number 190714. No customer service agent in the chat room either, tried 3 days at different times. Capitual also doesn't accept passport as a valid document. Binance, Huobi, and KuCoin tagged along with Capitual, and my money is stuck. Can't do KYC with a passport. Foreigners in Brazil don't have a RG.
Super slow, or for lack of words, terrible customer service! No reply to the ticket number 190714. No customer service agent in the chat room either, tried 3 days at different times. Capitual also doesn't accept passport as a valid document. Binance, Huobi, and KuCoin tagged along with Capitual, and my money is stuck. Can't do KYC with a passport. Foreigners in Brazil don't have a RG.
2022-07-04	Fe*****	Terrible customer service. You talk to humans but they act like robots. Fees are too high and not all networks are available.
Terrible customer service. You talk to humans but they act like robots. Fees are too high and not all networks are available.
2022-07-04	So*****	Worst verification process ever. Just refuses to work no matter how many times I try. Terribly uninformed support people redirects people to the website WERE ABSOLUTELY NOTHING CAN BE DONE OTHER THAN USING THE QR CODE TO DOWNLOAD THE APP. It really sucks.
Worst verification process ever. Just refuses to work no matter how many times I try. Terribly uninformed support people redirects people to the website WERE ABSOLUTELY NOTHING CAN BE DONE OTHER THAN USING THE QR CODE TO DOWNLOAD THE APP. It really sucks.
2022-05-13	Th*****	Alwfull. The activation functionality do not work out. I just lost my time. The description of the app should be: Play fullfiing forms for nothing.
Alwfull. The activation functionality do not work out. I just lost my time. The description of the app should be: Play fullfiing forms for nothing.
2022-05-13	no*****	seguro e facil de usar
seguro e facil de usar
2022-05-03	ts*****	screenshots in english but app only. in portuguese…
screenshots in english but app only. in portuguese…
2022-05-02	Le*****	Horrivel, não consigo fazer uma coisa básica que é transferência, estou com dinheiro preso nesse banco e não consigo retirar.
Horrivel, não consigo fazer uma coisa básica que é transferência, estou com dinheiro preso nesse banco e não consigo retirar.
2022-04-29	Or*****	Péssimo. Impossível criar conta. Na hora de enviar as fotos de documentos, o app trava e eu perdi todo o processo mais de 10 vezes.
Péssimo. Impossível criar conta. Na hora de enviar as fotos de documentos, o app trava e eu perdi todo o processo mais de 10 vezes.

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