Reviews of Boots: Beauty & Pharmacy

By: Boots UK & ROI

List of user reviews and ratings for Boots: Beauty & Pharmacy

Total ratings

4.38 (Rating count: 248,148)

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Review summary

Overall, users find Boots: Beauty & Pharmacy app generally user-friendly with easy navigation and helpful staff, plus reliable offer updates and strong loyalty card features. However, recurring problems center on update prompts and compatibility that can block use, login/account and loyalty-card linkage issues, inability to redeem points, and voucher loading inconsistencies with a crowded interface. Addressing these core friction points would improve reliability while preserving the app's ease of use and promotional benefits.

Pros

User-friendly interface
Easy to use and intuitive navigation
Friendly, helpful staff and good product advice
Keeps you up to date with offers
Loyalty card features are good

Cons

Update prompts/compatibility issues that block access
Cannot log in / account not recognized and loyalty-card mismatch
Inability to redeem/use loyalty points in app or online
Vouchers loading issues and offers not consistently aligned with advertising amid UI clutter

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User Reviews

Recent rating average: 3.70

All time rating average: 4.38

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31% (237)

Date	Author	Comment
2026-06-04	Pa*****	Easy to use and reminds you of your special offers. Tracking parcels, is simple and reliable.
Easy to use and reminds you of your special offers. Tracking parcels, is simple and reliable.
2026-06-03	Je*****	this is the worst app I've ever used
this is the worst app I've ever used
2026-06-03	Ca*****	only today gone onto the App.
only today gone onto the App.
2026-06-03	Jh*****	nice
nice
2026-06-03	Na*****	An amazing way to browse incredible deals and so simple & easy to use
An amazing way to browse incredible deals and so simple & easy to use
2026-06-03	Ga*****	Constantly freezing
Constantly freezing
2026-06-03	Ly*****	great
great
2026-06-03	Th*****	easy to use
easy to use
2026-06-03	A *****	Out of Stock. So many important items out of stock for weeks, even months.
Out of Stock. So many important items out of stock for weeks, even months.
2026-06-03	Ma*****	I find the app very good and use it a lot.
I find the app very good and use it a lot.