Reviews of Booking.com: Hotels & Travel

By: Booking.com Hotels & Vacation Rentals App

List of user reviews and ratings for Booking.com: Hotels & Travel

Total ratings

4.79 (Rating count: 6,275,765)

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Review summary

Reviewers mainly praise Booking.com for ease of use, broad hotel options, and good deals, with positive stays featuring friendly staff and clean rooms. The strongest pros are fast, straightforward bookings and loyalty-based price benefits. Major concerns center on security and trust (including pay-at-property and cross-border charges), inconsistent or slow customer service, and missing features like room-specific images, calendar export, and bed-type filters. Another recurring complaint is inaccurate facility listings. Overall, the app is valued for price and simplicity, but users want stronger security, better support, and practical feature improvements.

Pros

Easy to use with quick bookings and good prices/deals.
Wide hotel selection with frequent good deals, especially for loyal users.
Friendly staff, clean rooms, and a home-like atmosphere.
Secure/trusted app for holidays; perceived safety in data handling.
Membership/loyalty benefits can yield better prices.

Cons

Security concerns around payments (Pay at Property) and cross-border deductions; trust issues.
Unresponsive or inadequate customer service when problems arise.
Missing or limited features and usability gaps (room-specific photos, calendar export, bed-type filtering).
Inaccurate facility information or facilities not checked as claimed.
Some users find the app unreliable or not useful.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.79

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28% (524)

Date	Author	Comment
2026-08-13	Mo*****	Solid app.
Solid app.
2026-08-13	Sa*****	awful experience. I tried to book a hotel room. they didn't confirm my booking despite payment being made. now they are unwilling to cooperate.don't use this app
awful experience. I tried to book a hotel room. they didn't confirm my booking despite payment being made. now they are unwilling to cooperate.don't use this app
2026-08-13	Je*****	best place to book a stay
best place to book a stay
2026-08-13	Bo*****	This is malware. It will not let you uninstall it
This is malware. It will not let you uninstall it
2026-08-13	Ah*****	bad customer service. I 'm deleting the app now.
bad customer service. I 'm deleting the app now.
2026-08-13	Ro*****	very good reservation and someone good price other platform..very easy and good my planning holidays 🤠
very good reservation and someone good price other platform..very easy and good my planning holidays 🤠
2026-08-13	Ji*****	easy
easy
2026-08-13	Sa*****	good sita
good sita
2026-08-12	Jo*****	ALWAYS EASY NEVER A PROBLEM
ALWAYS EASY NEVER A PROBLEM
2026-08-12	mo*****	very Bad experience in booking I book and once arrived, I didn't find my reservation and not returned my money becouse the book was with no cancellation
very Bad experience in booking I book and once arrived, I didn't find my reservation and not returned my money becouse the book was with no cancellation