Reviews of Bolt Food: Delivery & Takeaway

By: Bolt Technology App

List of user reviews and ratings for Bolt Food: Delivery & Takeaway

Total ratings

4.56 (Rating count: 264,982)

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Review summary

Users often praise Bolt Food for discounts and value via the app, with prices appearing lower than in real life. However, frequent delivery delays, missing items, and refund/support problems dominate complaints. Additional pain points include rising service fees, discount restrictions, inability to cancel orders, and awkward AI/translation UX. Overall sentiment is mixed: strong discounts and convenience when things go right, but reliability and customer support issues significantly undermine the experience.

Pros

Generous discounts and promotions via the app (BoltPlus)
Perceived lower app pricing/values compared to in-person options
Generally positive app experience when delivery goes smoothly

Cons

Delivery delays and reliability issues (late deliveries, missing items)
Refund difficulties and poor customer service (refunds often not processed, slow support)
High service fees and discount restrictions (rising fees; discounts can be disabled after extensive use)
Inability to cancel orders or manage orders easily
AI/translation-related UX problems (terrible AI chat and translated UI)

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User Reviews

Recent rating average: 1.80

All time rating average: 4.56

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70% (484)

Date	Author	Comment
2026-08-08	Cy*****	Cea mai ok si ca support.
Cea mai ok si ca support.
2026-08-08	Ke*****	how can one wait 2 hrs for a single delivery...
how can one wait 2 hrs for a single delivery...
2026-08-08	Jo*****	Bolt food today disappointed me
Bolt food today disappointed me
2026-08-08	Ke*****	useless
useless
2026-08-08	Ta*****	I'm in Boksburg Gauteng they don't deliver here
I'm in Boksburg Gauteng they don't deliver here
2026-08-08	Fl*****	This is just a waste of time.
This is just a waste of time.
2026-08-07	Va*****	Fake delivery times. Says delivery is 20 minutes, after order is accepted and can not be canceled - it is changed to 2 hours!!!! Support is only an AI bot. Just advise everyone to use other apps.
Fake delivery times. Says delivery is 20 minutes, after order is accepted and can not be canceled - it is changed to 2 hours!!!! Support is only an AI bot. Just advise everyone to use other apps.
2026-08-07	Ch*****	Same problem every time, don't deliver to my area which is nuts, Randburg, Gauteng. pity...
Same problem every time, don't deliver to my area which is nuts, Randburg, Gauteng. pity...
2026-08-07	Mi*****	basic features stop working because you didn't update since 2 months ago
basic features stop working because you didn't update since 2 months ago
2026-08-07	Me*****	good price and fast
good price and fast