Reviews of BNESIM: eSIM card, Mobile Data

By: BNESIM Limited App

List of user reviews and ratings for BNESIM: eSIM card, Mobile Data

Total ratings

3.23 (Rating count: 13,020)

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Review summary

The app receives mixed reviews. A portion of users praise it as good or best, with some noting easy data purchase and eSIM use. However, a notable share report serious issues: the app not working, concerns about scams/fake branding, unexpected charges, activation hurdles, and weak customer support, indicating reliability and trust problems alongside usability benefits.

Pros

Multiple reviewers describe the app as good or best app (e.g., 'best app', 'very good', 'nice').
Some users report ease of data purchase and using the eSIM device (easy installation and connectivity)

Cons

Not working / unreliable performance reported by multiple users.
Perceived as scam / fake app by several reviewers.
Unwanted charges / billing issues including unexpected top-ups.
Activation difficulties (QR code activation and claims of needing two devices).
Poor or unhelpful customer support (AI bot / empty promises).

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User Reviews

Recent rating average: 3.10

All time rating average: 3.23

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52% (99)

Date	Author	Comment
2026-08-15	Ca*****	The service is good in city centers but the customer support is horrible and extremely slow. The AI misunderstands you every time.
The service is good in city centers but the customer support is horrible and extremely slow. The AI misunderstands you every time.
2026-08-14	No*****	smart top up turned on and charged my card without my permission. absolutely sketchy business practice and will be switching away out of principle even if I have to pay more with another service
smart top up turned on and charged my card without my permission. absolutely sketchy business practice and will be switching away out of principle even if I have to pay more with another service
2026-08-14	Do*****	Good price but poor connection. Would not recommend if you need to do anything that requires stable internet.
Good price but poor connection. Would not recommend if you need to do anything that requires stable internet.
2026-08-13	Jo*****	this app was scam. they charge me twice with just 1 data plan. i pay my data plan with their BNE wallet and also they deduct it on my credit card. i provide photos and evidence but still not covered for refund. they dont know or can't explain why they charge me TWice. not recommend this esim app. support service not good. not acceptable.
this app was scam. they charge me twice with just 1 data plan. i pay my data plan with their BNE wallet and also they deduct it on my credit card. i provide photos and evidence but still not covered for refund. they dont know or can't explain why they charge me TWice. not recommend this esim app. support service not good. not acceptable.
2026-08-09	Wa*****	god and help
god and help
2026-08-07	WH*****	timeing later us
timeing later us
2026-08-06	De*****	I used it in Vietnam and it worked well
I used it in Vietnam and it worked well
2026-08-04	Ki*****	It's supposed to be a communications app, yet its 2FA via email is so unreliable that I cannot login as it never sends the 4-digit code. Not even seen in the trash or junk box. And paid subscription or eSim does not automatically appear. Only receipt shows.
It's supposed to be a communications app, yet its 2FA via email is so unreliable that I cannot login as it never sends the 4-digit code. Not even seen in the trash or junk box. And paid subscription or eSim does not automatically appear. Only receipt shows.
2026-08-03	Au*****	nice
nice
2026-07-28	St*****	the app doesn't work properly i rate in 10/0
the app doesn't work properly i rate in 10/0