Blacklane - Chauffeur Service

Name: Blacklane - Chauffeur Service
Rating: 4.11 (2062 reviews)
Author: Blacklane

City to City journeys, airport transfers, seamless hourly and intercity rides

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Blacklane offers premium chauffeur services across 50+ countries, perfect for airport transfers, city-to-city journeys, and hourly reservations. Choose from multiple vehicle classes, including eco-friendly electric options, with every ride 100% carbon offset at no extra cost. The service features flexible cancellation, complimentary wait times at airports, live flight tracking, and 24/7 customer support. Awarded for excellence globally in 2023, Blacklane ensures seamless bookings, live chauffeur tracking, and automatic in-app payments. Ideal for travelers seeking reliable, sustainable, and high-quality chauffeur experiences worldwide.

App Transportation Travel Productivity

By:

Downloads:

Rating:

Version:

7.5.0 Last updated: 2025-07-10

Version code:

14035

Creation date:

2012-11-18

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_ADSERVICES_CUSTOM_AUDIENCE
android.permission.ACCESS_ADSERVICES_TOPICS
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.FOREGROUND_SERVICE
android.permission.FOREGROUND_SERVICE_LOCATION

Size:

90.04MB

Email:

se*****@blacklane.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-07-17

Ranking

# 103,528 ▲ 136

User reviews

Users appreciate Blacklane for its professional drivers, clean vehicles, and overall reliable service with good communication and safety. The app is generally easy to use and helpful in managing travel plans. However, common issues include unclear service availability areas, occasional cancellations or no-shows, lack of real-time vehicle tracking, unsatisfactory customer support, and higher pricing compared to alternatives. While many find value in the quality, some consider the price-to-performance ratio disadvantageous. These points emerge repeatedly across user feedback.

Pros

Professional, courteous, and punctual drivers who provide quality and accommodating service.
The app is generally user-friendly, with a clean interface and helpful features like flight information updating and calendar integration.
Service offers safety, security, and good communication throughout the ride experience.
Vehicles are clean, spacious, and well-maintained.
Pricing is justified by quality, and the service is viewed as more reliable than competitors such as Uber or Lyft.

Cons

Unclear or unavailable service coverage regions, causing wasted time inputting ride details where no service is available.
Issues with booking reliability including cancellations without timely notice and drivers not showing up.
Lack of real-time vehicle tracking within the app is inconvenient and concerning to users.
Poor customer service responses and support that fails to resolve issues effectively.
Pricing can be significantly higher than other services without proportionate value for some users.

Recent reviews

No information on active regions. I had to spend several minutes inputting all the ride details (addresses, date, time, etc.), only to receive a message saying the service is unavailable in this region. I tried it in several countries with the same result. Do you operate in ANY region on Earth? Why not list them upfront and save people from wasting their time?

Ra*****, 2025-01-25

Professional and courteous service. The app works great and communicates all rides with detailed information—very secure travel. I am impressed with both the app and service.