Reviews of bitFlyer: Trade Crypto

By: bitFlyer App

List of user reviews and ratings for bitFlyer: Trade Crypto

Total ratings

3.60 (Rating count: 9,086)

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Review summary

Most reviews are negative. The top issues are lengthy or denied verification processes; account closures without clear reasons or compensation; poor customer support; high transfer fees, limited coins and missing order books; and concerns about fund custody and control. A minority offer mild positives, noting the platform can be decent once funds are deposited and transfers succeed.

Pros

thank you bitflyer.good platform
Positive
Very good app 💯♥️
I enjoyed this app keep it up!!

Cons

Verification delays and failures, with some users waiting weeks to months or being denied without explanation.
Accounts closed or suspended with little or no explanation and no compensation.
Horrible customer service with slow responses and lack of direct contact options.
High transfer fees and limited coin availability, plus missing order books for most coins and frequent maintenance downtime.
Security/custody concerns: users feel they do not own their funds and are locked into the exchange.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.60

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69% (45)

Date	Author	Comment
2026-06-22	Mi*****	customer service was very helpful
customer service was very helpful
2026-02-02	Ja*****	it would be nice if they had some pictures out here or sponsors to help us
it would be nice if they had some pictures out here or sponsors to help us
2025-11-19	Ma*****	These apps are so useless they told me to update my identity and personal information but until now still verifying. It's been almost two weeks and still not verified. You're just wasting your money and time on these app
These apps are so useless they told me to update my identity and personal information but until now still verifying. It's been almost two weeks and still not verified. You're just wasting your money and time on these app
2025-07-21	Re*****	Sulit banget buat punya akun. verifikasinya terlalu lama.
Sulit banget buat punya akun. verifikasinya terlalu lama.
2025-07-17	Sa*****	worst exchange, 2 months not verified. Don't use this exchange, terrible. worst.
worst exchange, 2 months not verified. Don't use this exchange, terrible. worst.
2025-06-06	An*****	Garbage app. Submited requested documents, waited half a month for a response. They finally tell me they decided to close my account. Would give lower stars if I could
Garbage app. Submited requested documents, waited half a month for a response. They finally tell me they decided to close my account. Would give lower stars if I could
2025-03-14	My*****	How long does it take to confirm my account or proof of identity?
How long does it take to confirm my account or proof of identity?
2025-03-03	Ke*****	So let me start of by saying that it's actually a decent platform and once you get the money in it's okay, you can get it out easy. But now getting to deposits. I have made two deposits, the first one got flagged for a check and they stalled for 35 HOURS on the responses to my emails. Now I did an almost identical deposit a few days later and they flagged it AGAIN. And they are asking for the same info I provided earlier. Either these people can't read previous emails or they are just stupid.
So let me start of by saying that it's actually a decent platform and once you get the money in it's okay, you can get it out easy. But now getting to deposits. I have made two deposits, the first one got flagged for a check and they stalled for 35 HOURS on the responses to my emails. Now I did an almost identical deposit a few days later and they flagged it AGAIN. And they are asking for the same info I provided earlier. Either these people can't read previous emails or they are just stupid.
2025-01-16	Ni*****	Very few coins. Spreads are outrageously expensive. Transferring to other wallets are limited. All coins except eth and btc don't have an order book. App isn't intuitive. They shut down at times for maintenance.
Very few coins. Spreads are outrageously expensive. Transferring to other wallets are limited. All coins except eth and btc don't have an order book. App isn't intuitive. They shut down at times for maintenance.
2024-12-29	Ja*****	My account was closed and they did not financially compensate me for my assets. Avoid this service / app. They are not above board and cannot be trusted.
My account was closed and they did not financially compensate me for my assets. Avoid this service / app. They are not above board and cannot be trusted.