Indego

Name: Indego
Rating: 2.89 (183 reviews)
Author: Bicycle Transit Systems

By: Bicycle Transit Systems

Official app for Philadelphia's bike share system

Features & Capabilities

Indego is the official bike share app for Philadelphia, offering an easy and affordable way to access over 1,600 bikes, including electric options, at more than 200 stations across the city. Users can purchase passes, unlock bikes, check real-time availability, view ride history, manage payments, and contact customer service—all from one convenient app.

Designed for riders 14 and older, with electric bikes available from age 16, Indego provides flexible pass options and discounts for PA ACCESS cardholders. Sponsored by Independence Blue Cross and operated as an initiative of the City of Philadelphia, Indego makes public transportation accessible on your schedule, encouraging a healthier and more sustainable way to explore the city.

User Growth & Download Statistics

App

By:

Bicycle Transit Systems

Downloads:

83,194 364

Rating:

2.89

(183) 0.06

Version:

3.13.3 Last updated: 2026-06-08

Version code:

369

Creation date:

2016-04-14

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk

Size:

24.43MB

Email:

su*****@rideindego.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-10

Compare stats and ranking:

Ranking

# 231,446 ▲ 1,975

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Bicycle Transit Systems

Google Play Store

https://play.google.com/store/apps/details?id=com.bicycletransit.indego

Email:

su*****@rideindego.com

Website:

http://www.rideindego.com

User Reviews

Users appreciate the convenient bike-sharing service with good station coverage and helpful customer service. However, the app suffers from frequent technical issues, inaccurate bike availability data, and a problematic payment system causing billing conflicts. Pricing is viewed as high, especially for electric bikes, and some users experience poor customer support responsiveness. Overall, while the physical service and staff are praised, significant improvements are needed in app reliability and user experience.

Pros

The bike service is generally convenient and accessible within the city, especially around center city areas.
Customer service is often praised as helpful, efficient, and effective in resolving issues.
The service offers multiple discount options making it more accessible to users.
The app allows users to find, unlock bikes, and use the bike-sharing service fairly easily when it works well.
The bike stations and docks are generally well placed and bikes are mostly kept in good condition.

Cons

The app frequently glitches, crashes, and has poor user experience including latency, unresponsiveness, and bugs.
Billing and payment issues are common, including improper charges, difficulty updating payment info, and costly fees.
The app's real-time bike availability is often inaccurate, leading to frustration when bikes aren't where the app indicates.
Electric bikes have extra costs and often come with battery or availability problems; also, pricing is generally seen as too expensive compared to competitors.
Customer service is mixed; some users report excellent service while others experience unresponsiveness and unresolved issues.

Recent reviews

It is 2024. App does not accept Google pay. App requires registering at yet another service. App makes you enter all your credentials and payment. Just to have a single ride on a bike.

Al*****, 2024-09-13

App fails with a large font for people who need large fonts on android... No button to create a new account, had to create account using a whole day pass.. VISA data entry form hides the zipcode question.. such a non responsive UX visual design..so many app bugs..