Reviews of BetterHelp - Therapy

By: BetterHelp - Therapy Made Easy

List of user reviews and ratings for BetterHelp - Therapy

Total ratings

4.60 (Rating count: 64,290)

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Review summary

Reviews are mixed: accessibility and helpful therapy are balanced by billing issues, variable therapist quality, scheduling/technical problems, and questions about value.

Pros

Access to therapists with generally helpful staff and good matching
Convenient remote therapy that fits a busy lifestyle
User-friendly app features, including journaling and easy sharing with your therapist
Group classes and a global reach for diverse support
Improvements like the pricing model change and ongoing therapist support

Cons

Billing and cancellation problems, including auto-renewal charges and refunds
Inconsistent therapist quality and vetting, with late arrivals or cancellations
Scheduling difficulties and time-zone mismatches
Technical issues such as connectivity problems and app freezes
Cost and lack of insurance acceptance affecting perceived value

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User Reviews

Recent rating average: 2.70

All time rating average: 4.60

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2% (153)

Date	Author	Comment
2026-06-27	ha*****	they take my insurance so thats a plus but after specifically saying I need in person sessions it matched me with a therapist 2hrs away that only offers virtual, and very limited availability. I cant be sure but i beleive they use AI in their set up process to clarify your answers which I personally dont care for. If youre ok with virtual appointments and not too picky about your appointment times this might work for you. otherwise dont bother.
they take my insurance so thats a plus but after specifically saying I need in person sessions it matched me with a therapist 2hrs away that only offers virtual, and very limited availability. I cant be sure but i beleive they use AI in their set up process to clarify your answers which I personally dont care for. If youre ok with virtual appointments and not too picky about your appointment times this might work for you. otherwise dont bother.
2026-06-26	Em*****	It's insane that I have to pay like $200 a week with insurance. It's insanely expensive and u have to pay for a week to be able to use ur insurance. what a scam.
It's insane that I have to pay like $200 a week with insurance. It's insanely expensive and u have to pay for a week to be able to use ur insurance. what a scam.
2026-06-25	St*****	Love everything about it. So much easier than going out and finding someone yourself and you can always contact them. Fantastic
Love everything about it. So much easier than going out and finding someone yourself and you can always contact them. Fantastic