Date	Author	Comment
2025-01-15	Ja*****	Since switching to eMed this once great service is now awful. The new booking system is terrible, making it much harder to get appointments, and by now giving an hour window for when the consultant may turn up you just have to sit and wait, if they even call at all. Mailboxes do not seem to be monitored so it is difficult to get any queries answered.
Since switching to eMed this once great service is now awful. The new booking system is terrible, making it much harder to get appointments, and by now giving an hour window for when the consultant may turn up you just have to sit and wait, if they even call at all. Mailboxes do not seem to be monitored so it is difficult to get any queries answered.
2024-12-06	ab*****	The new updates where you book appointments via the Web browser have totally ruined the experience. It is no longer health care when you cannot book an emergency or even a basic appointment. The new UI is an absolute mess. Well done for ruining what was once an excellent streamlined service. 👏 will be switching to a alternate service ASAP.
The new updates where you book appointments via the Web browser have totally ruined the experience. It is no longer health care when you cannot book an emergency or even a basic appointment. The new UI is an absolute mess. Well done for ruining what was once an excellent streamlined service. 👏 will be switching to a alternate service ASAP.
2024-11-21	Jo*****	Since being taken over by emed it takes weeks to get an appt. Ended up calling to try and arrange and was told that no appts for Nov and no appts could be made for dec as a new system was being introduced (on 2nd dec). No updates on the app about this - just happy to leave patients in limbo (unless they are paying to have weight loss injections) Would rate 0 or even minus stars if possible
Since being taken over by emed it takes weeks to get an appt. Ended up calling to try and arrange and was told that no appts for Nov and no appts could be made for dec as a new system was being introduced (on 2nd dec). No updates on the app about this - just happy to leave patients in limbo (unless they are paying to have weight loss injections) Would rate 0 or even minus stars if possible
2024-11-20	Fr*****	Like many on the platform, I miss the old babylon app that allowed me an appointment in London in no time, much better than local GP. Now with eMed you need to scroll 1 or 2 months to see an appointment! It's just ridiculous. And some doctors are not listed until video but phone only, making us users to spend a long time finding a time in their app. I am moving back to a local GP!
Like many on the platform, I miss the old babylon app that allowed me an appointment in London in no time, much better than local GP. Now with eMed you need to scroll 1 or 2 months to see an appointment! It's just ridiculous. And some doctors are not listed until video but phone only, making us users to spend a long time finding a time in their app. I am moving back to a local GP!
2024-11-19	Ni*****	Used to be great, but now really poor. No GP appointments available for several months. A referral had been cancelled without notice and I tried to get in touch, no reply over their email/website. So when I booked in an appointment with a GP to sort this, they contacted customer support and said they would call back, but never did. I registered with another GP practice now.
Used to be great, but now really poor. No GP appointments available for several months. A referral had been cancelled without notice and I tried to get in touch, no reply over their email/website. So when I booked in an appointment with a GP to sort this, they contacted customer support and said they would call back, but never did. I registered with another GP practice now.
2024-11-15	Li*****	The evaluation is for the application and not the medical service provided. The application may be replaced soon, but the primary concern is that the video interview experience could be improved. I cannot use my headphone with it while I have no problem using the headphone with other apps.
The evaluation is for the application and not the medical service provided. The application may be replaced soon, but the primary concern is that the video interview experience could be improved. I cannot use my headphone with it while I have no problem using the headphone with other apps.
2024-11-12	Be*****	While GPatHand was Babylon I couldn't rate it highly enough. You could always get an appointment quickly and the GPs, nurses and support staff were fantastic. I always felt listened to and they went above and beyond when needed - nurses stayed late to see me. But now, it seems impossible to get an appointment - mine today was cancelled with 5 minutes notice. And the staff seem less happy in person. Which says it all really. I'm now going to go back to a traditional GP which is such a shame.
While GPatHand was Babylon I couldn't rate it highly enough. You could always get an appointment quickly and the GPs, nurses and support staff were fantastic. I always felt listened to and they went above and beyond when needed - nurses stayed late to see me. But now, it seems impossible to get an appointment - mine today was cancelled with 5 minutes notice. And the staff seem less happy in person. Which says it all really. I'm now going to go back to a traditional GP which is such a shame.
2024-11-04	Fl*****	This is a messed up GP. My repeat could not be ordered on the app. It's always saying not connected and when I contact support they make partial order which usually result in me going without medication for weeks and when I contact support, same thing happens again and again. Really frustrating 😕 😑 😒
This is a messed up GP. My repeat could not be ordered on the app. It's always saying not connected and when I contact support they make partial order which usually result in me going without medication for weeks and when I contact support, same thing happens again and again. Really frustrating 😕 😑 😒
2024-10-31	Ti*****	DO NOT USE FOR NHS CARE. After selling to Emed, they're impossible to contact (over the phone or in the chat, where the wait time gets stuck at 1 minute), you can't access your records in the NHS app and they hold the info hostage when you try to transfer. Really really poor. Babylon health was great. This is terrible. AVOID!!!
DO NOT USE FOR NHS CARE. After selling to Emed, they're impossible to contact (over the phone or in the chat, where the wait time gets stuck at 1 minute), you can't access your records in the NHS app and they hold the info hostage when you try to transfer. Really really poor. Babylon health was great. This is terrible. AVOID!!!
2024-10-31	Ja*****	Bad availability of GPs (far worse than it used to be) and the live chat function has huge wait times that are so long the session times out before you get a response. No notifications to let you know that an agent has replied either, so unless you're willing to sit and refresh the page for 40mins to keep it active - you'll never be able to speak to a support agent.
Bad availability of GPs (far worse than it used to be) and the live chat function has huge wait times that are so long the session times out before you get a response. No notifications to let you know that an agent has replied either, so unless you're willing to sit and refresh the page for 40mins to keep it active - you'll never be able to speak to a support agent.

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