Reviews of FACTS Family App

By: FACTS Management

List of user reviews and ratings for FACTS Family App

Total ratings

4.07 (Rating count: 836)

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Review summary

Users see the FACTS Family App as a useful tool to stay updated on their children’s information, with positive sentiment when it functions. However, reliability is a major issue: frequent bugs, crashes, and slow performance; login problems across devices; and disputed pricing with extra fees and double charges for multiple schools. Multi-school management is clunky, and some prefer the web portal. The core requests are stability, better multi-school support, and clearer pricing.

Pros

Keeps parents updated on their children's school information.
When it works, the app is perceived as good/awesome and has positive sentiment from users.
The app is valued as a helpful resource for families to access school-related information on the go.

Cons

Frequent bugs and crashes; the app is often not functioning reliably.
Persistent login/logout problems and difficulty signing in across devices.
Paid subscription and additional school-related fees; users feel the cost is too high or unjustified (including double-charging for multiple schools).
Very slow load times and frequent server errors (e.g., cannot login quickly, 500 errors).
Poor multi-school management: difficulty switching between schools, viewing multiple kids’ information, and getting current-year data; reliance on a mobile web wrapper instead of a true native app.

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User Reviews

Recent rating average: 1.20

All time rating average: 4.07

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13% (54)

Date	Author	Comment
2026-06-04	Bi*****	Doesn't work
Doesn't work
2026-05-26	ma*****	unable to use as an administrator
unable to use as an administrator
2026-05-22	Ab*****	useless. only works a third of the time
useless. only works a third of the time