FirstNet Assist

Name: FirstNet Assist
Rating: 2.15 (148 reviews)
Author: AT&T Services, Inc.

By: AT&T Services, Inc.

Mobile Support App for First Responders.

Features & Capabilities

FirstNet Assist is a dedicated mobile support app designed exclusively for primary and extended primary first responders. The app provides instant access to Customer Care through multiple channels, ensuring you get the help you need when it matters most. With real-time self-diagnostics tailored to your device brand and model, FirstNet Assist helps you troubleshoot issues efficiently on the go.

Additionally, if your device is uplift-ready, the app enables you to submit uplift requests directly from the field within a 50-mile radius of your location. To safeguard your information, FirstNet Assist requires a secure FirstNet portal login. This all-in-one support app empowers first responders with essential tools to stay connected and maintain operational readiness in critical situations.

User Growth & Download Statistics

App Communication

By:

Downloads:

Rating:

Version:

1.14 Last updated: 2023-10-16

Version code:

115

Creation date:

2019-07-16

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk

Size:

12.52MB

Email:

DL*****@att.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 306,454 ▼ 1,082

Other platforms

FirstNet Assist (v1.18)

1.70

(243)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

AT&T Services, Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.att.firstnet.firstnetassist

Email:

DL*****@att.com

Website:

http://firstnet.com

User Reviews

Multiple reviews highlight significant issues with the FirstNet Assist app, including frequent redirection to a non-functional browser-based website, login difficulties, and app crashes. Users express frustration about missing critical features like bill payment and account management within the app. Some positive feedback notes the app's responsiveness and effective customer service support. The app's primary valued function appears to be enabling rapid on-scene priority uplifts, but overall, the app is seen as unreliable and lacking essential capabilities.

Pros

Some users find the app user-friendly and responsive compared to the web portal.
The app allows for rapid, easy access to on-scene priority uplift for FirstNet.
Customer service can assist in resolving account issues when contacted.

Cons

App frequently redirects users to a web browser rather than providing in-app functionality.
Users experience difficulty logging in, with incorrect password errors and account access issues.
The app often crashes, freezes, or doesn't load properly on devices.
Major features like bill payment and full account management are missing or poorly implemented.
The website linked through the app is slow, clunky, and sometimes non-functional, impacting app usability.

Recent reviews

Legit terrible. Nothing seems to work the way it's supposed to. Keeps redirecting me to my wife's account and I seemingly can't find my own account. A simple address change is made impossible by error messages and "unable to send pin" messages.

Lu*****, 2023-08-14

Story time: One day, I stepped in dog poo. I didn't know until after I got to tech school, where it remained on my shoe for the day. Oddly enough, when I was finally able to scrape it off later, I found out that it learned to develop a better app than this one, after attending just one class.