Asurion Field

Name: Asurion Field
Rating: 2.0882354 (196 reviews)
Author: Flexible Tech Experts

By: Flexible Tech Experts App

Enables employees to fulfill a variety of in-home jobs for Asurion customers

This app was removed from Google Play Store on 2025-05-19

Overview

Removed

Downloads

16,462

Data as of 2025-05-19

Rating:

2.09

(196)

Version:

3.34.0

Last updated: 2025-03-24

Features & Capabilities

Asurion Field is a comprehensive Chrome extension designed to empower employees in fulfilling diverse in-home jobs for Asurion customers. With this app, employees can effortlessly view their daily assignments, communicate directly with customers, and complete all necessary tasks associated with each job.

Key features include inventory scanning for accurate tracking, integrated sales tools to support upselling or service sales, well-defined escalation paths for handling complex issues, and various other functionalities that streamline workflow and ensure customer satisfaction. This all-in-one tool enhances productivity and helps employees deliver exceptional service during in-home visits.

User Growth & Download Statistics

App

By:

Flexible Tech Experts

Downloads:

16,462

Rating:

2.09

(196)

Version:

3.34.0 Last updated: 2025-03-24

Version code:

325031818

Creation date:

2017-01-19

Permissions:

android.permission.ACCESS_BACKGROUND_LOCATION Very high risk
android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.ACTIVITY_RECOGNITION High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.READ_MEDIA_IMAGES High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
com.google.android.gms.permission.ACTIVITY_RECOGNITION High risk
android.permission.READ_MEDIA_VISUAL_USER_SELECTED Moderate risk

Size:

141.10MB

Email:

fl*****@gmail.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-05-19

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Flexible Tech Experts

Google Play Store

https://play.google.com/store/apps/details?id=com.asurion.solutohome.technicianapp

Email:

fl*****@gmail.com

Website:

https://asurion3298.zendesk.com/

User Reviews

Users overwhelmingly report that the Asurion Field app is plagued with frequent crashes, lag, freezes, and errors that severely disrupt workflow. Many have to uninstall and reinstall regularly just to use it. Scheduling is criticized for being impractical and difficult to manage. Login and submission functionalities also fail frequently. Despite these issues, some users appreciate the flexibility it offers for remote work and access to job information. Overall, the app's instability and poor usability cause significant frustration for field technicians.

Pros

Provides flexibility for remote work and supports work-life balance
Offers a platform for technicians to manage daily jobs and schedules
Has easy access to customer information within the app
Allows for submission of sales and claims (when working properly)
Provides a way to communicate with supervisors (as reported by some users)

Cons

App crashes frequently and requires constant reinstalling to function properly
Severe lagging, freezing, and glitches hindering usability
Unable to submit reports or complete tasks due to app errors
Poor scheduling functionality with impractical job assignments and no geographical consideration
Login issues including errors with Google sign-in and passcode attempts