Reviews of ASOS - Shop Fashion Online

By: ASOS.com Limited App

List of user reviews and ratings for ASOS - Shop Fashion Online

Total ratings

4.67 (Rating count: 570,046)

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Review summary

Reviews are broadly positive about ASOS’s user-friendly interface, helpful filters, and a wide, bargains-driven product range, plus fast delivery and easy returns. Long-time customers praise reliability and returns, while new or returning users note occasional app issues and hesitations about returns policy changes. Overall, ASOS is viewed as convenient and trustworthy, though policy updates and occasional glitches temper the experience for some users.

Pros

Easy to use and navigate with strong filters
Broad product range with bargains and quality
Fast, efficient delivery and reliable shipping
Positive long-term customer experience with easy returns/refunds
User-friendly interface with frequent offers

Cons

App performance issues (crashes/lag) reported by multiple reviewers
Mixed experiences with returns policy (some report easy refunds, others dissatisfaction with policy changes)

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User Reviews

Recent rating average: 4.60

All time rating average: 4.67

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18% (133)

Date	Author	Comment
2026-08-18	Di*****	I love shopping at ASOS. Love the clothes and the discounts.
I love shopping at ASOS. Love the clothes and the discounts.
2026-08-18	K *****	no complaints
no complaints
2026-08-18	A *****	Delivered on time and good service.
Delivered on time and good service.
2026-08-18	Li*****	easy to order and pay
easy to order and pay
2026-08-18	Br*****	quality items!!
quality items!!
2026-08-18	Em*****	Great app just made my first purchase
Great app just made my first purchase
2026-08-17	Ad*****	Never have any of the popular stuff in stock. Anything you find that's a good all round wear is out of stock.
Never have any of the popular stuff in stock. Anything you find that's a good all round wear is out of stock.
2026-08-17	Ra*****	very grateful for my purchase
very grateful for my purchase
2026-08-17	Ch*****	very beautiful ❤️ dress
very beautiful ❤️ dress
2026-08-17	Ch*****	Easy, straightforward with multiple options
Easy, straightforward with multiple options