I&C 360

MGL I&C 360 is a smart field service application designed to help field users efficiently manage installation and commissioning activities while working on-site for Mahanagar Gas Ltd.

The app allows users to view their assigned tasks, access customer information, capture job documentation, and update installation and commissioning activities directly from their mobile devices. With a clean interface and reliable performance, the app helps field teams complete their work faster and with greater accuracy.

Designed for real-world field conditions, the app also supports offline operation, allowing users to continue working even when network connectivity is limited.

Key Features:

User Dashboard – Get a quick overview of daily work assignments, including completed, pending, and upcoming installation and commissioning appointments. The dashboard helps users organize their day and track their progress easily.

Service Appointment Management – View and manage assigned site visits with full details including customer information, service location, and scheduled appointment time.

Customer & Site Details – Access important customer information such as account details, address, service history, and connection details to ensure accurate and compliant service delivery.

Installation & Commissioning Records – Log job activities quickly through a guided and structured interface. Users can add remarks and select predefined options to ensure complete and accurate documentation.

Capture On-Site Photos – Take photos of equipment, installations, and related evidence directly from the app. This improves transparency and helps maintain accurate service and compliance records.

Guided Work Steps – Follow structured work steps provided for each task type, ensuring users complete all required actions and checks during the site visit.

Offline Mode – Work seamlessly even without internet connectivity. Users can continue updating job activities, capturing photos, and completing tasks offline. Once the device reconnects to the internet, all information is automatically synchronized.

Smart Data Sync – The app stores job updates and records locally on the device while working offline. Once a reliable internet connection is available, the app automatically syncs the data with the system, ensuring accurate and up-to-date records across the organization.

Location-Aware Operations – The app uses GPS to help users navigate to job sites and verify that activities are captured at the correct customer location.

Simple & User-Friendly Interface – Designed to be easy to use for field users, ensuring quick navigation and smooth task completion during daily operations.