Reviews of AppClose: Co-Parent Essentials

By: AppClose, Inc App

List of user reviews and ratings for AppClose: Co-Parent Essentials

Total ratings

4.32 (Rating count: 29,898)

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Review summary

Reviews consistently report that AppClose shifted from free or court-mandated use to a paid subscription, with charges for messaging and features essential for court communications. Users cite difficult cancellation, poor support, and slow refunds. Reliability issues include login problems, flaky video calls, and inaccessible chat logs. DV-victim waivers are reportedly not reliably processed. Overall sentiment is negative, citing price, access hurdles, and support responsiveness, though a few users note easy sign-up and continued use for some.

Pros

Easy sign-up process.
Provides messaging and video chat features that are used for co-parent communications.
Some users have been using the app for years, indicating ongoing utility for certain cases.

Cons

Transition to paid subscription after court order; charges for messaging and essential features; refunds and waivers are unclear or not honored.
Poor or non-existent customer support; automated responses; slow or no refunds after cancellation attempts.
Reliability issues: login problems after changing phone numbers; inconsistent video calls; inability to access chat logs required for court evidence.
Waivers for DV victims are not reliably processed or communicated; lack of clear policy.
Features frequently locked behind subscription, making the app less usable for those mandated to use it.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.32

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60% (212)

Date	Author	Comment
2026-08-14	Ri*****	this app is very confusing. I have tried for days to verify my payment method because I switched banks and it keeps telling me I can't verify. it is very frustrating!
this app is very confusing. I have tried for days to verify my payment method because I switched banks and it keeps telling me I can't verify. it is very frustrating!
2026-08-14	To*****	its okay
its okay
2026-08-14	Rh*****	Annoyingly does not ring when receiving a call, so you will often miss calls. Otherwise it fulfills its objective.
Annoyingly does not ring when receiving a call, so you will often miss calls. Otherwise it fulfills its objective.
2026-08-09	qu*****	I have no notifications or ring tones when my screen is off. It makes it difficult to know when I'm getting a call.
I have no notifications or ring tones when my screen is off. It makes it difficult to know when I'm getting a call.
2026-08-07	RO*****	this app is a joke pay subscription amd still won't work,worked well in old update now clearly won't work at all
this app is a joke pay subscription amd still won't work,worked well in old update now clearly won't work at all
2026-08-06	Ra*****	payment is mandatory but low. I've gone through every setting but still am not getting audio notifications about calls or texts which is incredibly unhelpful. as a communication app, and communication is silent??! no. that knocks it down to a 1 star for me immediately. i bump it back up to a 2 star because the calendar is simple enough to add to, i always use the "custom" option. **fix the notification issue and I'll fix my review
payment is mandatory but low. I've gone through every setting but still am not getting audio notifications about calls or texts which is incredibly unhelpful. as a communication app, and communication is silent??! no. that knocks it down to a 1 star for me immediately. i bump it back up to a 2 star because the calendar is simple enough to add to, i always use the "custom" option. **fix the notification issue and I'll fix my review
2026-08-04	Br*****	horrible, i paid 161 for a year subscription and the app doemt work and wants me to pay 161 again
horrible, i paid 161 for a year subscription and the app doemt work and wants me to pay 161 again
2026-08-02	An*****	ABSOLUTELY HORRIBLE. Doesn't work right. makes me loose time with my daughter. needs serious maintenance and new owner.
ABSOLUTELY HORRIBLE. Doesn't work right. makes me loose time with my daughter. needs serious maintenance and new owner.
2026-07-30	Ze*****	Hard to navigate
Hard to navigate
2026-07-29	Am*****	wash to use and export files
wash to use and export files