Reviews of AppClose: Co-Parent Essentials

By: AppClose, Inc

List of user reviews and ratings for AppClose: Co-Parent Essentials

Total ratings

4.34 (Rating count: 29,587)

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Review summary

Reviews consistently report that AppClose shifted from free or court-mandated use to a paid subscription, with charges for messaging and features essential for court communications. Users cite difficult cancellation, poor support, and slow refunds. Reliability issues include login problems, flaky video calls, and inaccessible chat logs. DV-victim waivers are reportedly not reliably processed. Overall sentiment is negative, citing price, access hurdles, and support responsiveness, though a few users note easy sign-up and continued use for some.

Pros

Easy sign-up process.
Provides messaging and video chat features that are used for co-parent communications.
Some users have been using the app for years, indicating ongoing utility for certain cases.

Cons

Transition to paid subscription after court order; charges for messaging and essential features; refunds and waivers are unclear or not honored.
Poor or non-existent customer support; automated responses; slow or no refunds after cancellation attempts.
Reliability issues: login problems after changing phone numbers; inconsistent video calls; inability to access chat logs required for court evidence.
Waivers for DV victims are not reliably processed or communicated; lack of clear policy.
Features frequently locked behind subscription, making the app less usable for those mandated to use it.

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User Reviews

Recent rating average: 1.50

All time rating average: 4.34

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11% (199)

Date	Author	Comment
2026-07-06	J *****	You can't hear. If you put it on full blast, speaker you still will not be able to hear. Also the internet cuts off. The worst & most worthless App, that takes your money and only in business because of the family court. I have not seen my son in over 7 years and this is the only way I will ever get to talk to our son again. I am forced to pay money to this app. if I'm broke. I can't be a dad. family court terrorists make money from taking our children. #1 Worst App.
You can't hear. If you put it on full blast, speaker you still will not be able to hear. Also the internet cuts off. The worst & most worthless App, that takes your money and only in business because of the family court. I have not seen my son in over 7 years and this is the only way I will ever get to talk to our son again. I am forced to pay money to this app. if I'm broke. I can't be a dad. family court terrorists make money from taking our children. #1 Worst App.
2026-07-03	Ne*****	takes too long to open
takes too long to open
2026-07-02	Ma*****	Horrible customer service, still nobody replied to any of my emails asking for help about managing the new subscription service. now there popular its cost money to use the app.. Awesome.
Horrible customer service, still nobody replied to any of my emails asking for help about managing the new subscription service. now there popular its cost money to use the app.. Awesome.