Reviews of AppClose: Co-Parent Essentials

By: AppClose, Inc

List of user reviews and ratings for AppClose: Co-Parent Essentials

Total ratings

4.35 (Rating count: 29,438)

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Review summary

Reviews consistently report that AppClose shifted from free or court-mandated use to a paid subscription, with charges for messaging and features essential for court communications. Users cite difficult cancellation, poor support, and slow refunds. Reliability issues include login problems, flaky video calls, and inaccessible chat logs. DV-victim waivers are reportedly not reliably processed. Overall sentiment is negative, citing price, access hurdles, and support responsiveness, though a few users note easy sign-up and continued use for some.

Pros

Easy sign-up process.
Provides messaging and video chat features that are used for co-parent communications.
Some users have been using the app for years, indicating ongoing utility for certain cases.

Cons

Transition to paid subscription after court order; charges for messaging and essential features; refunds and waivers are unclear or not honored.
Poor or non-existent customer support; automated responses; slow or no refunds after cancellation attempts.
Reliability issues: login problems after changing phone numbers; inconsistent video calls; inability to access chat logs required for court evidence.
Waivers for DV victims are not reliably processed or communicated; lack of clear policy.
Features frequently locked behind subscription, making the app less usable for those mandated to use it.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.35

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10% (193)

Date	Author	Comment
2026-06-16	rz*****	requires paid subscription to use at all
requires paid subscription to use at all
2026-06-13	D *****	so got this app in 22' was great able to see all records and use in court, last year said they were going from Free to subscription. was able to get a year free, but after the new updates, having issues with finding text all the way back needed for court. I LOVED this over OFW because I DIDN'T want the AI to correct the other parents message because it shows how ALWAYS emotionally & verbally abused me. but now they added the AI filter and now it just ruined my case for proof.
so got this app in 22' was great able to see all records and use in court, last year said they were going from Free to subscription. was able to get a year free, but after the new updates, having issues with finding text all the way back needed for court. I LOVED this over OFW because I DIDN'T want the AI to correct the other parents message because it shows how ALWAYS emotionally & verbally abused me. but now they added the AI filter and now it just ruined my case for proof.
2026-06-12	Da*****	I have autism, I miss my bb boy... why can't I send messages anymore?? update: not a free app can't even send massages unless u pay out the wha who 😢 I miss my bb now I can't even get pictures
I have autism, I miss my bb boy... why can't I send messages anymore?? update: not a free app can't even send massages unless u pay out the wha who 😢 I miss my bb now I can't even get pictures