Reviews of AppClose: Co-Parent Essentials

By: AppClose, Inc App

List of user reviews and ratings for AppClose: Co-Parent Essentials

Total ratings

4.34 (Rating count: 29,743)

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Review summary

Reviews consistently report that AppClose shifted from free or court-mandated use to a paid subscription, with charges for messaging and features essential for court communications. Users cite difficult cancellation, poor support, and slow refunds. Reliability issues include login problems, flaky video calls, and inaccessible chat logs. DV-victim waivers are reportedly not reliably processed. Overall sentiment is negative, citing price, access hurdles, and support responsiveness, though a few users note easy sign-up and continued use for some.

Pros

Easy sign-up process.
Provides messaging and video chat features that are used for co-parent communications.
Some users have been using the app for years, indicating ongoing utility for certain cases.

Cons

Transition to paid subscription after court order; charges for messaging and essential features; refunds and waivers are unclear or not honored.
Poor or non-existent customer support; automated responses; slow or no refunds after cancellation attempts.
Reliability issues: login problems after changing phone numbers; inconsistent video calls; inability to access chat logs required for court evidence.
Waivers for DV victims are not reliably processed or communicated; lack of clear policy.
Features frequently locked behind subscription, making the app less usable for those mandated to use it.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.34

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60% (209)

Date	Author	Comment
2026-07-30	Ze*****	Hard to navigate
Hard to navigate
2026-07-29	Am*****	wash to use and export files
wash to use and export files
2026-07-28	Ma*****	It's court ordered to use but will not let you use any features without paying for a subscription. The pricing is high if you only need it for a few things. You either pay monthly one price or yearly one price. No other options. I'd look for other options before you ask to have a court ordered app in your final paperwork. Wouldn't recommend.
It's court ordered to use but will not let you use any features without paying for a subscription. The pricing is high if you only need it for a few things. You either pay monthly one price or yearly one price. No other options. I'd look for other options before you ask to have a court ordered app in your final paperwork. Wouldn't recommend.
2026-07-20	Sh*****	it's okay for records
it's okay for records
2026-07-20	To*****	Non-existent support creating legal problems. They will not reply to emails to both addresses provided. They do not reply to phone calls or to messages left. I'm stuck but you don't have to be - use a different app if you desire customer service of any kind.
Non-existent support creating legal problems. They will not reply to emails to both addresses provided. They do not reply to phone calls or to messages left. I'm stuck but you don't have to be - use a different app if you desire customer service of any kind.
2026-07-20	Ra*****	Ease of install
Ease of install
2026-07-20	Be*****	I am new but hope full this will keep me from any inappropriate situations that I have the ability to be honest with the purposes of my life ♥️ and my son and I am happy 😊
I am new but hope full this will keep me from any inappropriate situations that I have the ability to be honest with the purposes of my life ♥️ and my son and I am happy 😊
2026-07-19	Me*****	the app is not notifying me when someone calls or messages
the app is not notifying me when someone calls or messages
2026-07-19	Jo*****	causes phone to over heat on a call
causes phone to over heat on a call
2026-07-18	Ju*****	Not the best, but having to use due to other parties' insistence. Messaging can't be organised by topic threads as far as I can see. Not particularly intuitive to use. Scheduling isn't the easiest to set up. Receive false notification badges that don't clear. Push notifications are hit and miss. No dedicated gallery that I can see. Other party won't use all the features so limited value. Overall, I'm not keen on these apps but where one has to use them, I feel there are better ones out there.
Not the best, but having to use due to other parties' insistence. Messaging can't be organised by topic threads as far as I can see. Not particularly intuitive to use. Scheduling isn't the easiest to set up. Receive false notification badges that don't clear. Push notifications are hit and miss. No dedicated gallery that I can see. Other party won't use all the features so limited value. Overall, I'm not keen on these apps but where one has to use them, I feel there are better ones out there.