Date	Author	Comment
2024-07-26	Ga*****	I've been using the app for three years and seven months. I schedule charging to start and finish according to the cheap night rates, and it has always functioned perfectly. The Andersen2 is located 40 meters from the router, so I use a powerline extender. If the internet connectivity drops, I get a phone notification, and the Andersen2 powers on, but it resumes the schedule once the connection is restored. Good connectivity and phone set up are critical to the system working correctly.
I've been using the app for three years and seven months. I schedule charging to start and finish according to the cheap night rates, and it has always functioned perfectly. The Andersen2 is located 40 meters from the router, so I use a powerline extender. If the internet connectivity drops, I get a phone notification, and the Andersen2 powers on, but it resumes the schedule once the connection is restored. Good connectivity and phone set up are critical to the system working correctly.
2024-05-30	Ne*****	I've had various issues with this app and charger from settings changes not being stored reliably to disabling itself each night after a charge to missing notifications. But I have to admit with some hand-holding I've always got my car charged when I needed to. The app lets down an otherwise premium product. Update May 2024: it has been much more stable and reliable recently. The app could be slicker but does its job.
I've had various issues with this app and charger from settings changes not being stored reliably to disabling itself each night after a charge to missing notifications. But I have to admit with some hand-holding I've always got my car charged when I needed to. The app lets down an otherwise premium product. Update May 2024: it has been much more stable and reliable recently. The app could be slicker but does its job.
2024-05-15	Ol*****	I cannot recommend getting an Andersen charger. All style, no substance. Update: now the box is ignoring schedules... No integrations with 3rd party services, no API, customer services never got back to me, no app updates. Buy a proper smart charger and just put a fancy wooden box over it. Tada.
I cannot recommend getting an Andersen charger. All style, no substance. Update: now the box is ignoring schedules... No integrations with 3rd party services, no API, customer services never got back to me, no app updates. Buy a proper smart charger and just put a fancy wooden box over it. Tada.
2023-04-27	Da*****	The app is slow to respond and hangs or crashes when you change anything. There is no control over the charge rate within the app (my car doesn't allow controlling the rate remotely) it's on 100% or off. It's a shame as the charger looks great. The app needs rewriting and provide a better user experience. Better still provide an API and you find people will write one for you!
The app is slow to respond and hangs or crashes when you change anything. There is no control over the charge rate within the app (my car doesn't allow controlling the rate remotely) it's on 100% or off. It's a shame as the charger looks great. The app needs rewriting and provide a better user experience. Better still provide an API and you find people will write one for you!
2023-03-04	Th*****	Slowly getting better, but still drops in and out of connection and loses settings, then won't charge car at correct times. When are the developers going to allow settings to be stored locally of there is no cloud connection? Is this possible? It must have some local memory storage?
Slowly getting better, but still drops in and out of connection and loses settings, then won't charge car at correct times. When are the developers going to allow settings to be stored locally of there is no cloud connection? Is this possible? It must have some local memory storage?
2022-11-03	Fr*****	Temperamental. Sometimes it works, sometimes it clears your schedules and charges as soon as its plugged in. Other times, the app doesn't work at all. Right now is one of those times 😬
Temperamental. Sometimes it works, sometimes it clears your schedules and charges as soon as its plugged in. Other times, the app doesn't work at all. Right now is one of those times 😬
2022-10-24	Pa*****	Terrible experience. Had the app and beautiful looking charge point for a year. The app is basic, but did what it needed to do. Now it is practically useless. It has become tediously slow (brand new S22+) and it seems to be every day the charging schedules are deleted. Meaning the charge point can be used by anyone or starts charging as soon as plugged in (have now set times on car). Could not recommend app and the only plus on the charge point is it looks pretty.
Terrible experience. Had the app and beautiful looking charge point for a year. The app is basic, but did what it needed to do. Now it is practically useless. It has become tediously slow (brand new S22+) and it seems to be every day the charging schedules are deleted. Meaning the charge point can be used by anyone or starts charging as soon as plugged in (have now set times on car). Could not recommend app and the only plus on the charge point is it looks pretty.
2022-10-14	Da*****	The app is basic but could do the job if the functionality actually worked. Their back end / cloud system is so poor that it you just can't rely on it. So, even when it does eventually connect, the parameters for scheduling haven't loaded to the charger. I have an Octopus GO account with cheap elec to 4:30. Today, it charged until the car was full - 10:50am. It's costing in charging. I'm sick of it. I'm giving it another month - it's not fit for purpose and I've lost faith.
The app is basic but could do the job if the functionality actually worked. Their back end / cloud system is so poor that it you just can't rely on it. So, even when it does eventually connect, the parameters for scheduling haven't loaded to the charger. I have an Octopus GO account with cheap elec to 4:30. Today, it charged until the car was full - 10:50am. It's costing in charging. I'm sick of it. I'm giving it another month - it's not fit for purpose and I've lost faith.
2022-09-19	St*****	This app is slow, full of bugs, regularly forgets my charging schedules and sometimes will constantly show loading screens. Regretting ever getting such an expensive charger if the app makes it basically unusable!
This app is slow, full of bugs, regularly forgets my charging schedules and sometimes will constantly show loading screens. Regretting ever getting such an expensive charger if the app makes it basically unusable!
2022-09-01	Ch*****	Disappointed the app takes an age to load data and constantly discount with service offline. I think someone is running the backend service off someone's laptop it's poor. Schedule is not reliable as it must use servers to control it, one night (out of few) it lost connection so I missed my off peak charges and cost me a fortune in the day and did not have a charged car for work. Whoever Anderson contract for this service they need a new supplier!!
Disappointed the app takes an age to load data and constantly discount with service offline. I think someone is running the backend service off someone's laptop it's poor. Schedule is not reliable as it must use servers to control it, one night (out of few) it lost connection so I missed my off peak charges and cost me a fortune in the day and did not have a charged car for work. Whoever Anderson contract for this service they need a new supplier!!

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