Date	Author	Comment
2023-08-25	Dr*****	I was using this app for past 8 months . Yesterday night they send me a text message stating that they will pause our subscription for next 2 weeks . When I contacted customer service there is no response from them. Atleast they could have delivered the goods for the ones with ongoing subscription. Very unprofessional service. Never again going to use this app n won't ever recommend this for anyone.
I was using this app for past 8 months . Yesterday night they send me a text message stating that they will pause our subscription for next 2 weeks . When I contacted customer service there is no response from them. Atleast they could have delivered the goods for the ones with ongoing subscription. Very unprofessional service. Never again going to use this app n won't ever recommend this for anyone.
2022-04-29	St*****	The service has been prompt and reliable, even in the middle of COVID lockdowns. Full marks on that. 5+ stars. But I see that the rating here is for the app ("Rate this app"), not the service, hence the low rating. Reason - I keep getting several notifications over and over, even after turning it off on the app Settings. Please stop hounding your customers. Enough already! Am on the verge of uninstalling this bothersome app now.
The service has been prompt and reliable, even in the middle of COVID lockdowns. Full marks on that. 5+ stars. But I see that the rating here is for the app ("Rate this app"), not the service, hence the low rating. Reason - I keep getting several notifications over and over, even after turning it off on the app Settings. Please stop hounding your customers. Enough already! Am on the verge of uninstalling this bothersome app now.
2020-08-28	vi*****	The convenience and punctuality of delivery makes this one of my favourite apps, to order essentials.. But this is the worst app ever.. now with the new update, it has become bad to worse.. takes forever to add items, extremely slow.. moreover there is one delivery time slot.. then why do you ask separate delivery time for each item?would anyone order different groceries at different times?!! It is so frustrating, when after ordering 15 items, one has to choose individual delivery time for each.
The convenience and punctuality of delivery makes this one of my favourite apps, to order essentials.. But this is the worst app ever.. now with the new update, it has become bad to worse.. takes forever to add items, extremely slow.. moreover there is one delivery time slot.. then why do you ask separate delivery time for each item?would anyone order different groceries at different times?!! It is so frustrating, when after ordering 15 items, one has to choose individual delivery time for each.
2020-08-22	Ra*****	Your delivery service and punctuality are exemplary. But to order something through your new APP is a Herculean task. Old APP was much better. Please do something to make it more user friendly. For Eg. There is only one delivery time option but we have to select that!, For buy once option, by default it must be made next day. etc. Your delivery system is excellent. Quality of items is Good.
Your delivery service and punctuality are exemplary. But to order something through your new APP is a Herculean task. Old APP was much better. Please do something to make it more user friendly. For Eg. There is only one delivery time option but we have to select that!, For buy once option, by default it must be made next day. etc. Your delivery system is excellent. Quality of items is Good.
2020-07-29	Ad*****	I am a user of this app for couple of month's . Eventhough I love your doorstep delivery and convenience there is lot to improve. Still the app is not working well. It is difficult to place orders. There is no option listed in app to contact support or am teams. It is hidden ! Not able to place order. Little back it always failed at payment options. Now not able to view or place order after updating to new version. Lack of professionalised approach. Not reliable in lockdown time.
I am a user of this app for couple of month's . Eventhough I love your doorstep delivery and convenience there is lot to improve. Still the app is not working well. It is difficult to place orders. There is no option listed in app to contact support or am teams. It is hidden ! Not able to place order. Little back it always failed at payment options. Now not able to view or place order after updating to new version. Lack of professionalised approach. Not reliable in lockdown time.
2020-07-25	Le*****	The app was fine till yesterday. Took a mandatory update today without which I was not able to proceed. The app crashes and shows error every time I use this. Correct this issue ASAP!!! Team, after updating the app today as well, I could find n number of bugs. ongoing order is showing the item count as 1 even, I added more than 1 and did payment for that. The app is very slow, the invoice is not downloadable. How will I know the items I ordered.This update has not been tested properly. Very bad!
The app was fine till yesterday. Took a mandatory update today without which I was not able to proceed. The app crashes and shows error every time I use this. Correct this issue ASAP!!! Team, after updating the app today as well, I could find n number of bugs. ongoing order is showing the item count as 1 even, I added more than 1 and did payment for that. The app is very slow, the invoice is not downloadable. How will I know the items I ordered.This update has not been tested properly. Very bad!
2020-07-24	Dr*****	Although I love your delivery service and convenience of doorstep delivery , this is by far the worst app I have used in my life. The new update has made it even worse, something I thought would be impossible. I'm still stuck at the login page. Tried 20 times to get an otp. Tried to use the app without login. Stuck at pin code page. Very frustrating .
Although I love your delivery service and convenience of doorstep delivery , this is by far the worst app I have used in my life. The new update has made it even worse, something I thought would be impossible. I'm still stuck at the login page. Tried 20 times to get an otp. Tried to use the app without login. Stuck at pin code page. Very frustrating .
2020-07-11	Su*****	Once you add product to cart, the app takes you to the start of the menu rather than taking us to where we left. This makes the search difficult while adding fruits n vegetables since the choice is more.............. Nothing has been done till date to improve. Moreover, after adding products to cart, if you happen to press the back button, the entire items put in cart is lost. WORST FACILITY.. Please see the big basket app for improvement.
Once you add product to cart, the app takes you to the start of the menu rather than taking us to where we left. This makes the search difficult while adding fruits n vegetables since the choice is more.............. Nothing has been done till date to improve. Moreover, after adding products to cart, if you happen to press the back button, the entire items put in cart is lost. WORST FACILITY.. Please see the big basket app for improvement.
2020-07-08	Sa*****	Don't know what happened to this app, was working fine in previous week. Now this app keeps crashing and gets closed automatically evertime I try to open..not able to order anything. Update - 8th July 2020: Why the issue is not resloved yet? It just keep crashing. Ordered some items through it when it opened for a small window of time..After that still the same issue..done with uninstalling and reinstalling. Moving to your competitors now. thanks.
Don't know what happened to this app, was working fine in previous week. Now this app keeps crashing and gets closed automatically evertime I try to open..not able to order anything. Update - 8th July 2020: Why the issue is not resloved yet? It just keep crashing. Ordered some items through it when it opened for a small window of time..After that still the same issue..done with uninstalling and reinstalling. Moving to your competitors now. thanks.
2020-06-28	Go*****	I reported an issue I faced while making UPI payments. The team responded the very next day. Even though I couldn't see the order status in the app after making a successful payment, the order was received on time like they promised. I have one request for the team. Please add a way to save your Cart. As soon as I hit back button from the Item List screen, it clears all the items I selected. It's really annoying when my purchase list is long. Please help with this. 4 stars for now :)
I reported an issue I faced while making UPI payments. The team responded the very next day. Even though I couldn't see the order status in the app after making a successful payment, the order was received on time like they promised. I have one request for the team. Please add a way to save your Cart. As soon as I hit back button from the Item List screen, it clears all the items I selected. It's really annoying when my purchase list is long. Please help with this. 4 stars for now :)

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