Reviews of Alpha Safe Access 2.0

By: ALPHA BANK ROMANIA S.A. App

List of user reviews and ratings for Alpha Safe Access 2.0

Total ratings

4.41 (Rating count: 7,315)

Review summary

Users consistently report that Alpha Safe Access 2.0 is complicated, with frequent technical issues and a confusing multi-app requirement. Many find the setup process frustrating, especially when changing devices, and complain about poor instructions and errors during activation. While the app is difficult to use, users appreciate the ease of setup via a laptop and the helpfulness of bank employees.

Date	Author	Comment
2024-08-19	Al*****	2 apps requierment, I Wonder how other banks only need 1 app and are still more safe than this
2 apps requierment, I Wonder how other banks only need 1 app and are still more safe than this
2023-12-12	Ar*****	Alpha bank is at least 20 years away from competition. It has one banking app, but needs this app for a stupid code that resets every 30 sec, but also has another app for payment approvals and also has e-statements with is a nightmare with the situation of your account in the past (yesterday or so). Alpha, your employees are nice but internet app experience is horrific.
Alpha bank is at least 20 years away from competition. It has one banking app, but needs this app for a stupid code that resets every 30 sec, but also has another app for payment approvals and also has e-statements with is a nightmare with the situation of your account in the past (yesterday or so). Alpha, your employees are nice but internet app experience is horrific.
2023-07-30	Ot*****	very complicated and a headache if you switch phones
very complicated and a headache if you switch phones
2023-05-27	La*****	Horrific app. I'm one click away from having a stroke. God forbid you change your phone and have to go through all that mayhem again for registering and syncing your 2 (why not 10?!) alpha-bank apps!
Horrific app. I'm one click away from having a stroke. God forbid you change your phone and have to go through all that mayhem again for registering and syncing your 2 (why not 10?!) alpha-bank apps!
2023-05-04	Io*****	only accepts 4 digit pins for a banking app not that smart
only accepts 4 digit pins for a banking app not that smart
2022-09-14	Io*****	Not user friendly
Not user friendly
2022-08-24	Io*****	Can't rate this low enough. All devs and UX designers should change their careers.
Can't rate this low enough. All devs and UX designers should change their careers.
2022-07-02	Cr*****	Doesn't work, keeps showing unauthorized error when trying to activate it. Awful experience!
Doesn't work, keeps showing unauthorized error when trying to activate it. Awful experience!
2021-12-20	Ga*****	Horrible, incredibil hard and complicated
Horrible, incredibil hard and complicated
2021-11-14	Fl*****	During setup, after entering the pin, it show an error saying pin or biometrics should be selected, but there was no step asking for it. Due to this, the setup never seems to end correctly and no authentication code gets generated
During setup, after entering the pin, it show an error saying pin or biometrics should be selected, but there was no step asking for it. Due to this, the setup never seems to end correctly and no authentication code gets generated

Reviews of Alpha Safe Access 2.0

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