AllSolution APP

AllSolution Monitor puts the health of your entire IT operation in your pocket.

Track the status of your monitoring systems in real time, receive push alerts as soon as something goes down, and resolve support tickets without having to open your laptop.

REAL-TIME MONITORING
• Instantly see which services are OK, under review, experiencing errors, or are outside expected parameters
• "Top Alerts" list already ordered by the most critical problems
• Details of each monitoring: last check, next execution, and status message
• Automatic push notifications as soon as a service fails

CALL MANAGEMENT (HELPDESK)
• List, filter, and track calls opened by your clients
• Filters by period, requester name, and status (open, in progress, pending, resolved, closed)
• Respond to the requester directly through the app, with support for multi-line messages
• View attachments sent by the client (zoomed images, PDFs, and videos) without leaving the app
• Change the call status and close the service when completed

LIVE SUPPORT CHAT
• See how many open service requests are available at a glance
• Chat in real time with your website visitors through the chat widget
• Complete conversation history, with the option to end the chat Customer service

Designed for those who manage infrastructure and customer support and can't wait to get to the computer to check if everything is working.

Requires an active account on the AllSolution platform (allsolution.com.br).