Reviews of 1688

By: 1688.com App

List of user reviews and ratings for 1688

Total ratings

2.75 (Rating count: 7,959)

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Review summary

Reviews are largely positive about app quality and usefulness for business purchasing, but recurring complaints center on account limitations (deletions, login issues, restrictions), fraudulent sellers and shipping/refund problems, insufficient support (no live chat), and stability or localization problems following updates. English language support is appreciated, but broader localization remains inconsistent. Addressing account safety, supplier trust signals, and improving support and stability are key improvement areas.

Pros

Overall high-quality app with positive user sentiment (frequent praise like Excellent App and great).
Useful for business users and purchasing needs (benefits for business owners and for site purchases).
English language support added, improving accessibility for English-speaking users.
Generally well-received and regarded as a strong trading/purchasing platform.

Cons

Account access problems: account deletions, login failures, and ongoing restrictions.
Shipping scams and misleading seller behavior with partial refunds when disputed.
Customer support gaps, notably lack of a live chat option.
Stability/update issues: occasional crashes and being blocked by outdated messages after updates.
Localization/language limitations: non-English interfaces and inconsistent localization (Chinese UI in some regions).

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User Reviews

Recent rating average: 1.80

All time rating average: 2.75

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45% (294)

Date	Author	Comment
2026-08-22	Ok*****	The site is working smoothly but the language from Chinese to English. Thanks.
The site is working smoothly but the language from Chinese to English. Thanks.
2026-08-22	Bu*****	please I beg you don't download this app, my account was restricted after I have already paid for and other. this app is a scam. no customer center to help, it is difficult to understand the app
please I beg you don't download this app, my account was restricted after I have already paid for and other. this app is a scam. no customer center to help, it is difficult to understand the app
2026-08-22	ar*****	very bad.. scammer last time I bought shoes ballerina style shoes.. February or March months but now it's august and my item hasn't arrived yet..but the money has been deducted..I have paid for the price of the shoes..but the shoes haven't arrived
very bad.. scammer last time I bought shoes ballerina style shoes.. February or March months but now it's august and my item hasn't arrived yet..but the money has been deducted..I have paid for the price of the shoes..but the shoes haven't arrived
2026-08-22	Es*****	Why am I getting logged out of the app for no reason?
Why am I getting logged out of the app for no reason?
2026-08-21	Ak*****	good to use.. why not make it direct to Nigeria??
good to use.. why not make it direct to Nigeria??
2026-08-21	Go*****	This store is not good for buying goods,👍 they're selling only fake products here and don't buy from this platform
This store is not good for buying goods,👍 they're selling only fake products here and don't buy from this platform
2026-08-21	Ch*****	I can't order from the app because anytime I tap on the order button, the page just goes blank
I can't order from the app because anytime I tap on the order button, the page just goes blank
2026-08-20	Ac*****	I'm finding it very difficult to verify myself and I don't know how to find help
I'm finding it very difficult to verify myself and I don't know how to find help
2026-08-20	Za*****	I am experiencing difficulties with logging in and verification. It's saying my number is not connected, and it was.
I am experiencing difficulties with logging in and verification. It's saying my number is not connected, and it was.
2026-08-20	Ar*****	purchase item but have to pay shipping cost. item stuck at port i guess
purchase item but have to pay shipping cost. item stuck at port i guess