Reviews of Alan: Health Insurance

By: Alan Health App

List of user reviews and ratings for Alan: Health Insurance

Total ratings

4.40 (Rating count: 6,486)

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Review summary

Users appreciate the Alan France app for its easy communication with doctors, fast reimbursement processing, and overall user-friendly design. The app’s clarity in managing health care expenses and responsive support are also praised. However, multiple users report frequent crashes, slow performance, and occasional freezing. Some find the app's large storage size concerning. Despite these issues, many find the services valuable, especially the telemedicine chat and ordering glasses through the app.

Pros

Ability to chat with medical professionals anytime, providing easy access to doctors especially when abroad.
Fast and clear reimbursement processing with transparency in health care spending.
User-friendly, simple, and intuitive interface.
Helpful customer service and responsive support team.
High quality services such as being able to order glasses through the app.

Cons

App crashes frequently or freezes when performing certain actions like adding details.
App is slow and sometimes unresponsive, causing user frustration.
Large storage size taken up by the app (around 400Mb) which may be excessive for some users.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.40

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29% (6)

Date	Author	Comment
2024-12-03	Sa*****	I learn with Alan
I learn with Alan
2024-09-27	So*****	Chat services with medical professionals and the ability to see your claims and reimbursements!
Chat services with medical professionals and the ability to see your claims and reimbursements!
2024-07-29	Hu*****	Amazing app, I love the features. Talking with doctors through the app really helped me in some cases (while being abroad for example).
Amazing app, I love the features. Talking with doctors through the app really helped me in some cases (while being abroad for example).
2024-06-06	Ri*****	just ordered my glasses from them. shocked at the quality and the ease of buying. really an excellent service.
just ordered my glasses from them. shocked at the quality and the ease of buying. really an excellent service.
2024-05-17	Sé*****	L'app est tellement lente, c'est désespérant... Il faut vraiment en avoir besoin...
L'app est tellement lente, c'est désespérant... Il faut vraiment en avoir besoin...
2024-05-03	Ob*****	love being able to talk to a dr anytime basically, very efficient app
love being able to talk to a dr anytime basically, very efficient app
2024-04-30	DI*****	Une grande réactivité au niveau des remboursements et une super application mobile, bien claire !
Une grande réactivité au niveau des remboursements et une super application mobile, bien claire !
2024-04-06	Kh*****	il y'a un bug , l'application se ferme sans raison
il y'a un bug , l'application se ferme sans raison
2023-09-10	Ne*****	Crash every time I want add any details
Crash every time I want add any details
2023-07-16	Sa*****	Nice one for me..
Nice one for me..