Trouble Shooter

Trouble Shooter is a ticket management application designed to facilitate the efficient handling and tracking of customer support requests or issues. It serves as a centralised platform where users can submit tickets, and support agents or teams can manage and resolve them. The application streamlines the entire ticketing process, from ticket creation, assignment to tracking and resolution, ensuring timely and effective customer support.
It typically includes the following features
a. Ticket Categorisation
b. Ticket Prioritisation
c. Ticket Allocation to Individual or Team & Needful Notifications
d. Ticket Resolution Time Tracking
e. Ticket Acceptance / Rejection Facility
f. Ticket Resolution Notification to Customer
g. MIS Reports to Enhance Productivity and Provide a Seamless Support Experience to your Potential Customers.