Keabis Helpdesk

Help Desk is a powerful support ticket management application designed to streamline issue tracking, service requests, and customer support operations. The app enables employees, customers, and support teams to create, monitor, and resolve tickets efficiently from anywhere.

Whether you manage IT support, facility management, HR requests, maintenance services, or customer complaints, Help Desk provides a centralized platform for seamless communication and faster issue resolution.

Key Features
Ticket Management
Create support tickets instantly
Categorize and prioritize issues
Attach photos, documents, and screenshots
Track ticket status in real time
Reopen closed tickets when necessary
Workflow & Assignment
Assign tickets to teams or individuals
Automatic ticket routing
Escalation management
SLA monitoring and compliance tracking
Approval workflows
Real-Time Updates
Instant notifications
Ticket activity timeline
Status change alerts
Comment and collaboration support
Dashboard & Reporting
View open, pending, and closed tickets
Track team performance
Analyze response and resolution times
Generate operational reports
Mobile Accessibility
Submit requests on the go
Access tickets anytime, anywhere
Upload images directly from mobile devices
User-friendly and intuitive interface
Security & Reliability
Secure user authentication
Role-based access control
Data privacy and protection
Reliable cloud-based architecture