Flow: AICOUNTLY

Flow is the official companion app for AICOUNTLY's internal Desk Flow portal — the system AICOUNTLY's own support and operations team uses to run customer support end to end.

WHO THIS APP IS FOR
Flow is a staff-only tool for AICOUNTLY superadmins, team leads, and desk operators. You need an existing AICOUNTLY Console account to sign in; there is no public sign-up inside the app.

WHAT YOU CAN DO
• Dashboard — see open tickets, bugs, and recent Flow Bot activity at a glance
• Tickets — view, search, and work customer support tickets synced from AICOUNTLY's support module
• Bugs — track reported bugs from triage through resolution
• Feature Requests — review requests raised from tickets or other AICOUNTLY systems
• Tasks — manage your team's internal task list
• Approvals — review and approve bug fixes, feature requests, and Flow Bot recommendations awaiting superadmin sign-off
• Build Handoff — track items handed off to the AICOUNTLY Build portal
• Flow Bot — monitor the assistant that drafts summaries, classifications, and suggested replies, with a full report and evidence trail for every action
• Administration — manage users, SLA and office-hours settings, and audit logs (admin / team lead only)

Every screen mirrors the Flow web portal, so your team can pick up a ticket, approve a fix, or check on Flow Bot's latest report without being at a desk.

SIGNING IN
Flow uses AICOUNTLY Console single sign-on. Sign in with your Console email and password, then confirm with the one-time code Console emails you — the same two-step login used across AICOUNTLY's internal tools. There is no separate Flow password.

Flow is built and maintained by AICOUNTLY for internal use across its support and operations teams.