Reviews of My Hotel Key

By: Agilysys NV LLC App

List of user reviews and ratings for My Hotel Key

Total ratings

1.85 (Rating count: 136)

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Review summary

Most users report frequent crashes and failure to progress through key setup steps, especially with selfie verification. Many experience issues with permissions and reservation conflicts. While the idea of a mobile hotel key is appealing and works well for a few, the app is plagued with bugs and poor execution on various devices, leading to frustration and reliance on physical keys.

Pros

App offers a digital key feature that works once setup is complete
Concept of using a mobile app as a hotel key is convenient and modern
When operational, the app can streamline check-in and access processes

Cons

App frequently crashes or fails to launch on various devices
Selfie verification process often fails or gets stuck, preventing setup completion
App reports reservation as being used on another device erroneously
Location permission handling is confusing and not properly requested by the app
App sometimes runs continuously in the background, causing privacy concerns and battery drain

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User Reviews

Recent rating average: 1.40

All time rating average: 1.85

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90% (19)

Date	Author	Comment
2024-12-30	Ch*****	Worthless app for Galaxy Z Fold phones. Opens to blank screen. Get it figured out please. Cool idea bad execution.
Worthless app for Galaxy Z Fold phones. Opens to blank screen. Get it figured out please. Cool idea bad execution.
2024-03-22	An*****	This app does not work well I just got to my hotel and my phone was the first one to download and try using this app but it says it's unavailable cause it's used somewhere else but it deff isn't so ya this app sucks
This app does not work well I just got to my hotel and my phone was the first one to download and try using this app but it says it's unavailable cause it's used somewhere else but it deff isn't so ya this app sucks
2023-11-07	Me*****	Created the digital key without any problem, but when I went to use the key it said I had to turn on permission to use location and it linked me to my phone settings. The problem is the app doesn't tell my phone that it wants location access so it's not on the list to enable. I tried from the app-specific settings (only had nearby devices, camera, and notifications that coulenabl) and tried directly in the location settings where it lists all apps and what permission level they've been given.
Created the digital key without any problem, but when I went to use the key it said I had to turn on permission to use location and it linked me to my phone settings. The problem is the app doesn't tell my phone that it wants location access so it's not on the list to enable. I tried from the app-specific settings (only had nearby devices, camera, and notifications that coulenabl) and tried directly in the location settings where it lists all apps and what permission level they've been given.
2022-09-30	Tr*****	Useless. Could not get passed ID picture screen after saying photo was "Success". Reinstalled and now says reservation is being used by another device.
Useless. Could not get passed ID picture screen after saying photo was "Success". Reinstalled and now says reservation is being used by another device.
2022-09-27	Ca*****	Worked fine when I used it last year, but now everytime I try to use it, it says it's already in use on another device or the photo capture won't work. App needs to be updated and retested...what a PITA!
Worked fine when I used it last year, but now everytime I try to use it, it says it's already in use on another device or the photo capture won't work. App needs to be updated and retested...what a PITA!
2022-09-10	Ba*****	App crashes and you have to go to the front desk and get a real key anyway. Not worth the time, phone space, or frustration!
App crashes and you have to go to the front desk and get a real key anyway. Not worth the time, phone space, or frustration!
2022-08-13	a *****	Excellent execution of a hotel (key) app. The only fail is if you have a magnet on your phone (those who uses a magnet based phone holder), the app (unlock option) will not work. Otherwise, great!
Excellent execution of a hotel (key) app. The only fail is if you have a magnet on your phone (those who uses a magnet based phone holder), the app (unlock option) will not work. Otherwise, great!
2022-06-27	Da*****	Utterly and completely useless on a Samsung Galaxy S20. Opens to a splash screen and proceeds no further. Uninstalled, reinstalled, read the reviews, and realized what a colossal waste of time it was. Developers are either completely incompetent or just didn't care. I'll get a physical key. And stay somewhere else next time I'm in Vegas.
Utterly and completely useless on a Samsung Galaxy S20. Opens to a splash screen and proceeds no further. Uninstalled, reinstalled, read the reviews, and realized what a colossal waste of time it was. Developers are either completely incompetent or just didn't care. I'll get a physical key. And stay somewhere else next time I'm in Vegas.
2022-03-12	Ma*****	App will not take selfie pics. Keep getting error: Operation Cancelled. Have tried multiple backgrounds. Useless
App will not take selfie pics. Keep getting error: Operation Cancelled. Have tried multiple backgrounds. Useless
2022-02-27	Ch*****	Couldn't get passed the home screen. After reading the reviews I will be uninstalling the app and getting a physical key.
Couldn't get passed the home screen. After reading the reviews I will be uninstalling the app and getting a physical key.