Service Qube

Service Qube is the modular digital platform for advanced industrial after-sales and maintenance management, designed for manufacturers of machinery, systems, and complex equipment. It centralizes support, ticketing, technical manuals, maintenance, and spare parts in a single machine-centric portal, with data always linked to the machine's serial number.
With Service Qube, you eliminate fragmented processes (phone calls, emails, unstructured chats, scattered PDFs) and gain complete traceability, faster responses, a reduced risk of errors, and after-sales assets transformed into a competitive advantage.
Service Qube
What it does:
• Technical support with augmented reality (AR) to guide technicians and customers in troubleshooting, even remotely, with real-time translations in over 120 languages.
• AI manuals based on company technical documentation that can be consulted and queried in natural language.
• Operating instructions and decision maps for standardized, error-free task and diagnostics.
• Centralized ticketing with SLAs, priority, traceability, and request management across all channels.
• Integrated CMMS maintenance to plan and monitor preventive, corrective, and predictive activities, with a complete asset history.
• 3D spare parts catalog to transform CAD into navigable catalogs and manage orders.
• IoT diagnostics, AI knowledge base, telephone on-call services, and training modules (Academy).
Strengths:
• It is configurable, scalable, and can be integrated with existing ERP/CRM, eliminating the complexity of custom projects.
• It offers a unified view of processes by machine, connecting manuals, tickets, maintenance, and spare parts in one place.
• It supports the transformation of service from a cost center to a recurring revenue engine through digital services and subscriptions.
Service Qube
Service Qube is more than just software; it is a solution designed to digitize and standardize the after-sales experience, improve customer satisfaction, and reduce machine downtime, operating costs, and response times.
Service Qube
For more information, contact us at sales@icona.it