Servora

Servora is a professional claim management platform that digitizes machine service and maintenance operations end-to-end. Manage the entire process from fault reporting to completion in a single application.

REQUEST MANAGEMENT
• Create service requests in categories such as breakdowns, training, spare parts, and others.
• Track requests with list, Kanban, calendar, and map views.
• Prioritize critical tasks with priority and status-based filtering.
• Request-based messaging, document sharing, and activity history.
• Digital signature for job completion confirmation.

MACHINE AND EQUIPMENT TRACKING
• Machine cards: technical information, warranty, location, QR code.
• Maintenance prioritization with automatic risk scoring.
• Machine-unit-material hierarchy with Bill of Materials (BOM).
• Machine-based service history and performance metrics (MTTR, MTBF).

STOCK AND MATERIAL MANAGEMENT
• Stock tracking with multi-warehouse support.
• Incoming, outgoing, transfer, and counting correction movements.
• Minimum/maximum stock level alerts.
• Request-based material consumption and cost tracking.

COMPANY AND TEAM MANAGEMENT
• Customer and supplier company relationships.
• Role-based authorization: managers and personnel.
• Technician assignment, areas of expertise, and Workload allocation
• Company-based reporting and KPI tracking

REPORTING AND ANALYSIS
• AI-powered dashboard with natural language querying
• Automatic graph and report generation
• Maintenance KPIs: MTTR, MTBF, availability rate
• Excel export

OFFLINE WORKING
• Request creation and updating without internet connection
• Data loss prevention with automatic synchronization
• Offline access cached data

ERP INTEGRATION
• Material, equipment, and cost synchronization with SAP integration
• Field mapping and GL account mapping configuration

NOTIFICATIONS
• Instant push notification, email, and SMS support
• Status change, assignment, and reminder notifications

MULTIPLE LANGUAGES
• Full Turkish and English language support

Servora is a comprehensive field service management solution designed for service providers and industrial enterprises. It offers scalable licensing options from small teams to large operations.