Reviews of TAQA Distribution Al Ain

By: Al Ain Distribution Company (AADC) App

List of user reviews and ratings for TAQA Distribution Al Ain

Total ratings

2.71 (Rating count: 525)

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Review summary

Multiple users report significant login problems, technical errors during bill payments, and confusion due to unclear billing details. The app's performance worsened after recent updates, leading to user frustration. Customer support is often unresponsive, adding to the negative experience. However, some users find it user-friendly and appreciate its simplicity and affiliation with trusted entities like AADC and UAE Government.

Pros

User friendly and safe app as mentioned in some reviews
Easy and simple application
App was great before the last update
Associated with UAE Government and AADC, giving a sense of trust

Cons

Frequent login issues including biometric sign-in failures and password reset problems
Billing details are unclear and confusing, with repeated or incorrect charges
Technical errors when trying to pay bills and general app malfunctions after updates
Poor or non-responsive customer service and support
Complex and inconvenient processes for tasks like deposit refunds

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User Reviews

Recent rating average: 1.90

All time rating average: 2.71

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81% (17)

Date	Author	Comment
2024-12-03	Am*****	Always issues once you sign in through the biometric, i believe need immediate development.
Always issues once you sign in through the biometric, i believe need immediate development.
2024-09-24	C *****	Try many times to register all failed
Try many times to register all failed
2024-09-21	Ju*****	User friendly and safe app
User friendly and safe app
2024-06-11	Mo*****	It was great b4 the last update but now it is not working proberly
It was great b4 the last update but now it is not working proberly
2024-05-30	co*****	Easy safety application very simple no need to more Experience forward to advanced thnx AADC & UAE GOVERNMENT BIG ♥
Easy safety application very simple no need to more Experience forward to advanced thnx AADC & UAE GOVERNMENT BIG ♥
2024-04-25	S *****	Very vague , fuzzy,and small Letters and numbers layout No UAEPASS option No detailed bills for friends bill
Very vague , fuzzy,and small Letters and numbers layout No UAEPASS option No detailed bills for friends bill
2024-02-29	VI*****	The worst mobile application in the country. Application has problem in opening it always. Not user friendly. Billing details are nit clear. No proper customer service. Useless app.
The worst mobile application in the country. Application has problem in opening it always. Not user friendly. Billing details are nit clear. No proper customer service. Useless app.
2023-12-30	Mu*****	After the new update 30th Dec. App is not opening "Unable to fetch the requested information, please restart the application". I tried to clear cache and date and reinstall it, but not working at all.... plz fix it ASAP. Thans.
After the new update 30th Dec. App is not opening "Unable to fetch the requested information, please restart the application". I tried to clear cache and date and reinstall it, but not working at all.... plz fix it ASAP. Thans.
2023-11-05	Si*****	I try to pay my AADC bill and always get "technical errors". No advice on how to fix it.
I try to pay my AADC bill and always get "technical errors". No advice on how to fix it.
2023-10-21	Ba*****	Multiple login issues. Bills are generated 2-3 times in a month. Billing details are not clear. Previous and current months bills are all jumbled up. Very poor implementation and totally user unfriendly.
Multiple login issues. Bills are generated 2-3 times in a month. Billing details are not clear. Previous and current months bills are all jumbled up. Very poor implementation and totally user unfriendly.