Reviews of One Call Now

By: One Call Now by Crisis24

List of user reviews and ratings for One Call Now

Total ratings

3.07 (Rating count: 187)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the One Call Now Android app valuable for group communication, especially in churches and emergency response. However, multiple reviews highlight poor audio recording quality, limited app functionality for contact management, login difficulties, and frustrating message length limits. Although customer service support receives praise, overall user experience is hampered by an outdated system and navigation issues.

Pros

Effective for urgent group communication, especially for church groups and rapid response teams.
Great customer service and support staff who help resolve issues promptly.
Easy to use interface according to some users.

Cons

Android app has significant functionality limitations, such as inability to manage contacts or groups within the app; most contact management must be done on the website.
Poor audio recording quality with white noise and distorted messages which impact message clarity.
Login issues on Android with usernames versus email address confusion and problems adjusting to new password security policies.
Message character limit reduced to 163 characters, frustrating users paying high fees.
Slow, antiquated system with burdensome user experience and difficulties in customer support phone access.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 2.00

All time rating average: 3.07

Upgrade to see all 20 reviews

60% (12)

Date	Author	Comment
2023-08-24	wi*****	DON'T DO IT... System is antiquated, slow, and burdensome. The account managers are like loan sharks and the service is PRICEY compared to better services...so do yourself a favor and look elsewhere.
DON'T DO IT... System is antiquated, slow, and burdensome. The account managers are like loan sharks and the service is PRICEY compared to better services...so do yourself a favor and look elsewhere.
2023-03-10	Ga*****	The app offers minimal management at best. Any changes can only be made on the website. I called to record and save 4 alerts for repeat sending. I can't access them without an "alert code". What?! They don't come up in the app either. The concept is superb, but navigating this service is nearly impossible! With what our church is being charged, they could at least make it more efficient. The app should be better sync'd to the website.
The app offers minimal management at best. Any changes can only be made on the website. I called to record and save 4 alerts for repeat sending. I can't access them without an "alert code". What?! They don't come up in the app either. The concept is superb, but navigating this service is nearly impossible! With what our church is being charged, they could at least make it more efficient. The app should be better sync'd to the website.
2023-02-21	Ad*****	Cannot create an account . I have not registered and I have a account.
Cannot create an account . I have not registered and I have a account.
2022-10-18	Ki*****	The recording quality is horrible with the app. There is a lot of white noise that distorts making it difficult to hear the words of your message. I reached out to the company 2 years ago and they admit the problem, but have done nothing to fix it. Used to be a great app. Now I have to call the 800 number for all our messages & jump thru their automated phone assistance. Looking for another provider.
The recording quality is horrible with the app. There is a lot of white noise that distorts making it difficult to hear the words of your message. I reached out to the company 2 years ago and they admit the problem, but have done nothing to fix it. Used to be a great app. Now I have to call the 800 number for all our messages & jump thru their automated phone assistance. Looking for another provider.
2022-09-18	Pa*****	If I could give this app no stars I would. The app is supposed to erase and re-record the message is any mistake is made. Instead it sends out every false start so the recording recieved is multiple restarts with mistakes. Until finally the mesaage with no mostakes is played. If you preview it is will only play the most recent recording, but when you listen to the message sent out you find out that recorded the preview too!
If I could give this app no stars I would. The app is supposed to erase and re-record the message is any mistake is made. Instead it sends out every false start so the recording recieved is multiple restarts with mistakes. Until finally the mesaage with no mostakes is played. If you preview it is will only play the most recent recording, but when you listen to the message sent out you find out that recorded the preview too!
2022-09-16	Ch*****	Can't use the app at all. It asks for a username but I'm only signed up with an email address which the site says is my log in and won't let me log in.
Can't use the app at all. It asks for a username but I'm only signed up with an email address which the site says is my log in and won't let me log in.
2022-06-29	Ge*****	Can't use half the options with android and the 300 characters on messages drives me nuts.
Can't use half the options with android and the 300 characters on messages drives me nuts.
2022-01-13	ca*****	When u download the app u cannot add or delete any one I have a new Samsung galaxy s21 plus android phone
When u download the app u cannot add or delete any one I have a new Samsung galaxy s21 plus android phone
2021-12-15	Ke*****	Bad audio recordings. Every other app on my phone records perfectly. After calls with techs, am told they can't replicate it so no help available. We've had to stop using android phones with this app because those receiving calls can't understand us. Techs insist it's bandwidth, but it happens on wifi, on 5G and data, even when in airplane mode. Wish it would let us upload the great recordings from every other phone app to the audio library so we could have good recordings, but it doesn't.
Bad audio recordings. Every other app on my phone records perfectly. After calls with techs, am told they can't replicate it so no help available. We've had to stop using android phones with this app because those receiving calls can't understand us. Techs insist it's bandwidth, but it happens on wifi, on 5G and data, even when in airplane mode. Wish it would let us upload the great recordings from every other phone app to the audio library so we could have good recordings, but it doesn't.
2021-09-20	Pe*****	This app is remains very effective, we use it to form a rapud response team on the fly when urgent taskings come in from referring agencies.
This app is remains very effective, we use it to form a rapud response team on the fly when urgent taskings come in from referring agencies.