Reviews of Dah Sing Bank

By: Dah Sing Bank App

List of user reviews and ratings for Dah Sing Bank

Total ratings

4.24 (Rating count: 18,830)

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Review summary

Users praise the app for breadth of features and ease of navigation, but report serious stability and usability problems. Android 16 users repeatedly encounter crashes, force closes, and login/authentication hurdles, with biometric attempts failing and security prompts causing delays. Similar crashes occur on other devices/versions, and startup can be slow. UI updates introduce layout and instruction conflicts. Some users also cannot access services via the web. Overall, the app is feature-rich but plagued by reliability issues and inconsistent UX.

Pros

Very comprehensive and exceptional app with broad features.
Quite easy to navigate.
Very good service.

Cons

Android 16 compatibility issues causing frequent crashes and force closes.
Authentication/login problems (security prompts, biometric issues) and repeated errors.
Stability problems across devices/Android versions (crashes after updates, slow startup).
UI/UX problems after updates (screen not full, conflicting instructions, chaotic layout).
Limited cross-platform access (not accessible via web page).

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User Reviews

Recent rating average: 2.10

All time rating average: 4.24

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75% (54)

Date	Author	Comment
2026-07-11	Te*****	1. Text misalignment 2. Can't activate the security authentication service on weekends
1. Text misalignment 2. Can't activate the security authentication service on weekends
2026-06-14	ar*****	I'm tried many times on Security ID card scan, still unsuccessful, wasted time.
I'm tried many times on Security ID card scan, still unsuccessful, wasted time.
2026-05-25	Pi*****	slow, always system maintenance at midnight, and quite often needs retrying to log in
slow, always system maintenance at midnight, and quite often needs retrying to log in
2026-05-11	Co*****	Every time I change the password, I have to change all security settings, it's so troublesome
Every time I change the password, I have to change all security settings, it's so troublesome
2026-04-29	Ke*****	Too slow
Too slow
2026-04-19	So*****	I recently change my phone and cannot reactivate my fingerprint authentication. It asked me to take a photo of my HKID card. I tried but it just keeps on saying try it again or align all four edges of the ID card to the scan frame. I tried on my backup phone as well and the same occurred.
I recently change my phone and cannot reactivate my fingerprint authentication. It asked me to take a photo of my HKID card. I tried but it just keeps on saying try it again or align all four edges of the ID card to the scan frame. I tried on my backup phone as well and the same occurred.
2026-03-29	St*****	login time wait too long to get pass
login time wait too long to get pass
2026-03-01	Sh*****	ok
ok
2026-02-23	DK*****	very comprehensive and exceptional app
very comprehensive and exceptional app
2026-02-18	Lo*****	Too bad that I cannot get the update interest rate online.
Too bad that I cannot get the update interest rate online.