Reviews of Grange Mobile

By: Grange Insurance Company App

List of user reviews and ratings for Grange Mobile

Total ratings

2.98 (Rating count: 145)

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Review summary

Users frequently complain about the app's unreliable payment processing, including incorrect payment amounts and lack of payment info storage, making payments painful. The app is also slow to log in and navigate. Roadside assistance features do not work, forcing users to pay out of pocket. Some users face account setup issues due to app loading problems with security questions. However, the app provides easy access to insurance cards and plan details, which users find convenient.

Pros

Easy access to plan details and insurance cards
Allows viewing insurance cards on the phone
Facilitates quick reference to insurance information

Cons

Payment functionality is buggy and unreliable, including wrong amount processing
App does not store payment information, requiring repeated data entry
Roadside assistance feature is broken or non-functional
App navigation and login are slow and cumbersome
Difficulty setting up account due to technical issues with security questions

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User Reviews

Recent rating average: 1.20

All time rating average: 2.98

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65% (13)

Date	Author	Comment
2024-08-17	Ja*****	Poorly written, payments are painful! No way to store pmt info, requires that you enter information twice. Their idea of app cybersec is outmoded and amaturish. Shopping for other insurance because payments are just that bad.
Poorly written, payments are painful! No way to store pmt info, requires that you enter information twice. Their idea of app cybersec is outmoded and amaturish. Shopping for other insurance because payments are just that bad.
2024-08-12	se*****	Would give more stars if you make app able to except payments early when auto pay is enabled. The only way to pay bill early is to call in every time. Would be nice to just use app
Would give more stars if you make app able to except payments early when auto pay is enabled. The only way to pay bill early is to call in every time. Would be nice to just use app
2022-12-09	Jo*****	This app is slow as hell...takes too long to log on, takes too long to navigate within once you're on...there's no way to store payment methods, so you have to enter all your information every time...may as well be using the website 😕
This app is slow as hell...takes too long to log on, takes too long to navigate within once you're on...there's no way to store payment methods, so you have to enter all your information every time...may as well be using the website 😕
2022-07-21	K *****	Be careful if you do paperless billing and only use the app. It DOES NOT give you the correct price is you pay in full. Been like this for over a year and they still haven't fixed it. Shady
Be careful if you do paperless billing and only use the app. It DOES NOT give you the correct price is you pay in full. Been like this for over a year and they still haven't fixed it. Shady
2022-03-23	Jo*****	The roadside assistance is eternally broken. Having to call my insurance agent to be told to just pay out of pocket for the service and try to get reimbursed later... As a response to the reply, I tried that... over the course of 4 hours one day, and at least 90 minutes a second day. They send a link to be filled out on an app. It still doesn't work calling, as you are not given a option to actually talk to someone.
The roadside assistance is eternally broken. Having to call my insurance agent to be told to just pay out of pocket for the service and try to get reimbursed later... As a response to the reply, I tried that... over the course of 4 hours one day, and at least 90 minutes a second day. They send a link to be filled out on an app. It still doesn't work calling, as you are not given a option to actually talk to someone.
2022-03-06	Ma*****	Junk! Insurance is decent, but the app is worthless. Roadside Assistance doesn't work, it just says "Error, We are having trouble right now".
Junk! Insurance is decent, but the app is worthless. Roadside Assistance doesn't work, it just says "Error, We are having trouble right now".
2022-03-03	Ka*****	It's a total pain to deal with this insurance company, so I ended up cancelling. They keep sending me bills 6 months after the cancellation.
It's a total pain to deal with this insurance company, so I ended up cancelling. They keep sending me bills 6 months after the cancellation.
2021-07-12	St*****	Can't really give a assessment at this time. Need to take a closer look at the amenities they offer consumers. I downloaded application after viewing TV advertisement. Need to research more before making a decision too download again. One recommendation for developers. Give more details about the application in a video format description so we make informed decisions on whether applications can be of useful assistance.
Can't really give a assessment at this time. Need to take a closer look at the amenities they offer consumers. I downloaded application after viewing TV advertisement. Need to research more before making a decision too download again. One recommendation for developers. Give more details about the application in a video format description so we make informed decisions on whether applications can be of useful assistance.
2021-05-02	an*****	Soooooo FRUSTRATED with this app. Won't accept the numbers put in for payment correctly. Almost paid wrong amount cause app incorrectly puts in payment amount. Unbelievable that a multi-billion dollar company would allow this. I would be embarrassed to allow this app in my company if I had one. Im sure they've had multiple complaints cause they say to call an 800 line to make payment if you have this issue. Not the end of the world but if your going to put out an app make sure it works.
Soooooo FRUSTRATED with this app. Won't accept the numbers put in for payment correctly. Almost paid wrong amount cause app incorrectly puts in payment amount. Unbelievable that a multi-billion dollar company would allow this. I would be embarrassed to allow this app in my company if I had one. Im sure they've had multiple complaints cause they say to call an 800 line to make payment if you have this issue. Not the end of the world but if your going to put out an app make sure it works.
2021-03-21	Da*****	The worse insurance i ever had. I had my back door plastic up. There was wood pieces on the porch, I'm building a island for my kitchen. It was cluttered, they are dropping me. Shouldn't have gave them one starr.
The worse insurance i ever had. I had my back door plastic up. There was wood pieces on the porch, I'm building a island for my kitchen. It was cluttered, they are dropping me. Shouldn't have gave them one starr.